Forum Discussion

StringLi's avatar
StringLi
Newcomer
29 days ago

No valid EA accout

Keeps prompting me to reset my password and nothing happens after I do. I am unable to play any EA based game at the moment.. please help. 

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey StringLi​,

    If you've reset your password but the prompt continues appearing, it would be best to reach out to our support team directly so they can take a look with you and get this updated. We're unable to make any changes on the forums since we can't verify personal info on a public board.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can check into this further, thanks!

  • itsyud's avatar
    itsyud
    Seasoned Novice
    29 days ago

    good luck getting with an advisor!

    Be on top of your notifications cause it will pop up without your knowledge and close your case immediately 

    still waiting to get my account fix day 3

    EA_Mako​StringLi​ 

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