Not receiving company coin

Seems like we're a lot to have this issue... someone told that after 21 lot of players are receiving their cc i'm 18 right now so i'll se if it's true 

I have contacted support twice about this already and neither one has helped me with this, I am unable to get coins and it is making this game impossible to continue playing. 

@0BSlDlAN Going out on a limb, I guess you bought the Definitive Edition and you're still below rank 21? If that's the case then the 'note' part of the info I've copied in below from the BFV FAQ is likely going to be the reason:

"Why am I not earning Company Coin?

This is a legacy bug that just keeps creeping back into the game, for whatever reason. It is highly recommended to play another full round and/or earn another rank, and you must also wait for the next round to begin before leaving; usually the servers will resync and reward your coins. If it has been a while and you still haven't received anything, try contacting an EA Game Advisor for more assistance (see links below). If you do decide to reach out to EA Help it is recommended that you know the amount of Company Coin you are missing.

** note for Definitive Edition players - There is an added bug seemingly tied to this specific edition of the game; multiple users have reported needing to reach player rank 21+ before starting to receive their level up coins - this could be due to the fact this version gives you items normally needing to be purchased with CC first. You would still be able to earn daily and weekly challenge CC as normal."

Yes this is my exact problem thank you

@ElliotLH Hi ElliotLH,

so if I have the definitive edition, how am I supposed to earn the missing company coin from levels1-20. I hope that you didn't mean that I am not authorized to receive them, due to the fact that I received some items I essentially paid my real money for.

Best regards