I'm not mixing them up. I have every single title of Battlefield for PC in my account and I've spent hundreds of hours playing BFV, while thousands of hours on BF4 etc other titles.
I was shocked when I noticed that I had to start all over again. And why would I spend money on a game title and not play it? Explain that if you can...
There's no way of contacting EA anymore as I've seen.
Back in the days there was a chat you could use, but not anymore. Not even an email form is available, or at least I can't find it....