online features are locked..

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe cant access multiplayer
When did this happen? (dd.mm.yy hh:mm) 25/11/2023
Summarize your bug i cant access multiplayer features
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? no idea
What happens when the bug occurs? its not a bug
What do you expect to see? i dont know

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Hi, i logged after long time to play some battlefield V  and for some reason i cant access the multiplayer features ..

I can still access the single player campaigns ,

please help