PC crashes only with battlefield 5
Hi I would like to know if anyone is facing the following issues: After a match is finished the screen has black background and takes long time to load. During game, some characters are grey like a ...
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EA_Kent
Community Manager
Community ManagerI haven't seen any cases where having FIFA 20 installed on the same drive would be causing crashes, as far as I know.
When you have a chance could you grab a DxDiag and share it here so we can take a look? You can find more details on how to pull one up over at the EA Help website. Once you have the file please attach it to this thread.
Thanks!
/Kent
I added the dxdiag
- EA_Kent
Got it, thanks!
Looking at the diagnostics section in the DxDiag I did notice there appears to be an error happening with the Xbox Gaming overlay in Windows. When you've got a chance can you try disabling it to see if that helps at all?
If you open up the Windows Settings and click on Gaming you should see an option there to toggle the Game Bar on and off. Try turning it off there to see if that helps. Let me know how it goes when you can.
Thanks!
/Kent
Hi @EA_Kent
It seems deactivating the game bar solved partially the problem. I no longer have the disk and storahci warnings. What happened now is that the drivers are crashing. While gaming the screen freezed, and the screen went black. After moving the mouse I'm back at desktop but the mouse pointer doesn't move, seconds later the pc restarted.
Edit: I saw two disk warnings. Not sure if this is relevent but I recently bought a xbox controller. The issue start happened after the date I plugged the controller.
- EA_Kent
Thanks for the updates!
Is the controller currently connected? If so, try unplugging it and see if that makes any difference at all. I have seen some cases where having multiple USB devices connected can cause some strange issues in-game./Kent
