Forum Discussion

mrapan's avatar
6 years ago
Solved

[PC] Crashing issue

Treated myself with a nice GPU to enjoy BFV in its full glory. But sadly when running with dx12 and DXR enabled my game crashes within 15 minutes.

It freezes for a second or two, and then crashes to desktop without any dialog. It happens seemingly at random, I've found no relation to specific maps etc. I only play conquest.

During gameplay I got two information logs from MSSQLSERVER:

A significant part of sql server process memory has been paged out. This may result in a performance degradation. Duration: 610 seconds. Working set (KB): 140788, committed (KB): 597980, memory utilization: 23%%.

I read a post somewhere where OP mentioned BF eating up your ram until it explodes, so thought the above could be related. When the game actually crashed I got three more log events.

One of this:


Fault bucket 1874475561944934255, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 26.21.14.4120
P3: 0x887A0006
P4: 7
P5: bfv.exe
P6: 1.0.77.40679
P7:
P8:
P9:
P10:

And two of these:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffe78608039010
P3: fffff80061ac8950
P4: 0
P5: 3c20
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9:
P10:

Edit2: updated specs since upgrade, as the issue remains the same.
Edit: PC Specs for those who don't want to dig into the dxdiag log

i7 6700k stock clock w/ Noctua NH-D15 | 32 GB DDR4 HyperX Savage @ 3000MHz stock clock | Gigabyte Aorus RTX 2070 Super stock clock | ASUS z170 Pro Gaming | OS SSD 2x128 GB RAID 0 | Game SSD 256 GB

5 Replies

  • @mrapan So the game does not crash when DXR (/or DX12) is disabled ? Is your videocard overclocked or any other components for that matter?

    disable onboard Card name: Intel(R) HD Graphics 530 in BIOS

    use the SFC command utility to fix system files on Windows 10

    windows cleanboot

    driver cleaner procedure

    try playing with an open computer case to see if it the problerm is heat related?

    install GPU supplier / factory monitoring BIOS.firmware update tool if possible

    Install the latest Intel chipset driver

    Good luck!

  • mrapan's avatar
    mrapan
    6 years ago

    @XTRA-Larsiano Thanks a lot for your response! Yes when I disable DXR (and DX12) I can play without any crashes for a whole night.

    Tried all the things you proposed, I was playing fine for two whole rounds with DXR on, but sadly crashed again a minute in on the third game.
    Nothing is overclocked (other than factory oc ofc)

    • Disabled iGPU (Intel HD Graphics) in BIOS.
    • sfc /scannow fixed three things, was hoping for that one.
    • Did the full driver cleaner procedure, but I did that when I just installed the card less than a month ago so didn't expect much here.
    • Most drivers and firmware were up to date, but ran verify & repair just in case. Updated USB and LAN drivers.
    • Deleted the Battlefield V folder in Users/<username>/Documents/ which I read somewhere helped a few.

    I've got a pretty well cooled system, but ran monitoring while playing. Actually surprised how seemingly easy my pc runs the game on ultra settings.

    CPU usage 65-75% (with a few spikes to 90%), at around 66-67°C.
    GPU usage 50-70% at 60-65°C. I expexted it to have to work a lot harder.

  • XTRA-Larsiano's avatar
    XTRA-Larsiano
    Seasoned Ace
    6 years ago

    That is a lot of testing. Your CPU temperatures are a bit high i think but this should only cause a little slowdown. If possible try bringing the temperature down to a maximum of 50/60’deg C. If you happen to have an Asus videocard maybe you can try GPU-Tweak II > OC scanner, this will test the videocards overclock ability and advice the maximum speeds accordingly. Also yesterday a new NV driver came to light that seems better then before. And last my RTX experience has to be honest also not been to smooth sofar and also endured more crashes then without it enabled. Keep us informed!

  • mrapan's avatar
    mrapan
    6 years ago

    Hi again!

    I made some good deals during black week, upgraded to 32 GB memory, and a new chassi, with a hell of a lot better airflow! My temps are now down almost 20 degrees:

    ~49°C (120°F) for the Gigabyte Aorus RTX 2070 Super, operating at 50-60% load

    ~48°C (118°F) on my i7 6700k @ 4008MHz, 60% avg load, top 75%

    Tested with DXR on again, thanks to a daily achievement of staying alive for 90 sec, tracked my gameplay to 45 seconds before crashing, was just running towards the next objective, no battle yet. Got latest nvidia grd.

    I have a Gigabyte card, but I just found a software called Aorus Engine, that I think might be pretty much the same thing. I will give it a go tomorrow!

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