[PC] System crashes after a few minutes of playing Battlefield V
Hi All,
Unfortunately I am experiencing consistent crashes to black screen after a few minutes of playing Battlefield V. This seems like a full system crash of my PC itself because the monitor says "no signal", the machine becomes unresponsive, and even the RGB lights on my keyboard and mouse turn off. I *suspect* these are GPU crashes, but I still am confused as to why it would turn off mouse and keyboard RGB. Perhaps it's a GPU crash + BSOD which I can't see because the display dies. So far this isn't happening on any other game. Halo: MCC and Mafia Definitive Edition both run smoothly for at least an hour or more at 4K 60Hz set, so I am thinking/hoping it is a software or config issue. For further context, I don't experience any slow downs or stutters in game before it crashes. It runs totally smoothly and then just crashes. Also this has happened at different points: sometimes in the middle of a match, sometimes right when a match ends, sometimes right when joining a match, etc. But anyways, here are my system deets:
Windows 10 Home Version 20H2, OS Build: 19042.685, Experience: Windows Feature Experience Pack 120.2212.551.0
CPU: AMD Ryzen 7 1700X
GPU: nVidia GeForce GTX 1080 Ti (it's a factory-overclocked EVGA Hybrid SC2, but I experience this crash even when I put the GPU in debug mode which should disable the OC)
GPU Driver version: 460.89
RAM: 32GB
Storage: 1TB SSD
Origin client version: 10.5.90.45798 - 766694
Battlefield V Version: V.26502
Graphics settings used in BF V:
Resolution: 4K @ 60Hz
DX 12: Off
HDR: Auto
Framerate Limiter 200
Future Frame rendering: On (if I am remembering correctly)
V-sync: On
DxDiag attached. I didn't attach a video because I'm guessing it won't even save properly since it's such a hard crash, but let me know if it is still possible to get a video with this type of crash and I'll give it a shot. I'm not sure how to get any crash dumps or error logs or anything. I checked the Windows Event Viewer and this crash does not come up there, only the subsequent "the system did not shut down properly" after I have to hold the power button to restart it. If there is any other log or dump or anything I should look for, please let me know.
What I tried so far (all to no avail):
1. Turn off Origin in-game Overlay in the Origin Launcher
2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
3. Uninstall Origin (and then re-install): https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
4. Run Origin and Battlefield V as Administrator
5. Set GPU to Debug mode
6. Exit GeForce Experience and Steam before playing
7. Rolled back and tried a few older GPU drivers
8. Uninstalled GeForce Experience
9. Turned off GeForce Experience in-game overlay
Would REALLY love some help with this issue. Thanks a bunch in advance!
Best Regards,
Mike
Great news!!! I FINALLY seem to have fixed this issue. Turns out the solution for me was... ::drum roll:: .... to re-install the game 😞 lol. Guess that's a lesson, don't overlook the simple/standard solutions first lol