Hi EA please unlink this account to my Steam this account was hacked and got banned and I can't play Battlefield V OnlineThank you! [Edit: All caps removed from title - ElliotLH] [CM - attachments removed]

Hi @Fr13d_Ch1ck3n Sorry to say that it's not possible to change any account details while there is a ban in place. This guide will give you information about securing your account. Try to go through as many steps as possible then contact EA Help:https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/#ea-achelp.ea.comThen the guide below should explain how you can appeal the ban:https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Please Unlink This to My Steam | EA Forums

7 Replies

ElliotLH
Hero+
2 years ago
Hi @Fr13d_Ch1ck3n Sorry to say that it's not possible to change any account details while there is a ban in place.

This guide will give you information about securing your account. Try to go through as many steps as possible then contact EA Help:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/#ea-achelp.ea.com

Then the guide below should explain how you can appeal the ban:

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
EA_Illium
EA Staff (Retired)
2 years ago
Hey @Fr13d_Ch1ck3n,

For information on linking a new account or unlinking an older account from EA, check out our help articles below. Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.

Link Platform accounts to EA Account

Unlink your platform accounts from your EA Account

How to link Steam and your EA Account

In order to unlink an account you will need to be able to log into your EA Account Portal and then navigate to the connected accounts under the "connections" tab.

If you are unable to access the email used on your EA account, try the steps suggested here: I can't access my email address

For additional assistance, you can reach out to our support team with the link below:

How to use EA Help

Cheers!
PA1N_199x
2 years ago
This account was hacked and banned i don't have any access in this account i only access this account when i'm open my battlefield and the email address was already changed
ElliotLH
Hero+
2 years ago
@PA1N_199x You'll need to contact EA Help via the links above. You can use help.ea.com to speak with support without being signed in.
PA1N_199x
2 years ago
I already did but still no response i badly want to play battlefield V online with my friends
ElliotLH
Hero+
2 years ago
@PA1N_199x All I can advise is to keep trying. EA Help need to fix the details for you. Remember that you will also need to appeal the ban by contacting the ToS team.

N.B. If you opened an email case then the response can take several days.
EA_Rtas
Community Manager
2 years ago
@PA1N_199x As was said by ElliotLH here you'll need to go through EA Help. They will have to help you resecure your account before anything further can be done. Unfortunately for now you'll just have to wait for a response as we are unable to assist with this particular issue on the forums.

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Please Unlink This to My Steam

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