PS4 - "You have lost connection to the EA servers"
Hi there,
I bought this game yesterday, downloaded it overnight (while playing a little bit of War Stories), and then launched the game today to be given the message "You have lost connection to the EA servers" on the main menu, with the following message beneath "Online features will be unavailable. Please try again. Please check ea.com/unable-to-connect for more information."
Please note that I can play online on all my other games with no issues whatsoever. It is only BfV that seems to be having connection issues.
I have already viewed similar topics to this one and have already followed the steps given on https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/
Steps I have already taken (to no avail):
- Restarted my router (several times)
- Confirmed that my PSN ID is linked to my EA account.
- Ensured my system is up to date.
- Cold reboot of PS4. (Switching off, unplugging, waiting 30+ seconds, replugging, restarting).
- Ensured I have a legitimate version of PS plus on my main account.
- Deleted all saved data from BFV and replayed through the Introduction.
- Attempted port forwarding - this was a long process that turned out fruitless (although I may have done this incorrectly).
- Enabled UPnP
If you require any more information, I'm happy to provide. I'm just upset that I've bought this game yesterday to find I can't even play online... which was the main reason I bought it.
Many thanks,
Adam
EDIT: I have just been on live chat with an advisor called Ram. He said it's a reported issue and that the team is working on it. Apparently I should keep an eye on the twitter page in the next few hours?
I won't lie, what he gave me was a bit vague... Hopefully someone has something a bit more specific as to what is going on? - I've attached the transcript below
Adam (21/04/2020, 15:08:54): Hi my name is Adam
Ram (21/04/2020, 15:09:06): Hey Adam, nice to meet you 🙂
Ram (21/04/2020, 15:09:23): It seems that you're facing some issues with Battlefield V, could you please tell me more about it ?
Adam (21/04/2020, 15:09:49): Yes I attached a screenshot to a post I made on the Answer HQ forum but it was marked as spam...
Adam (21/04/2020, 15:10:02): I can send the link to it if you'd like? It explains things in more detail
Ram (21/04/2020, 15:10:27): Just to confirm, you're unable to connect with the servers in the game right ?
Adam (21/04/2020, 15:10:39): Yeah that's right... and all my other games seem to work fine
Ram (21/04/2020, 15:10:59): It must be upsetting when you're unable to connect with the servers , Kindly do not worry.Please be assured I will try to help you in the best way possible.
Ram (21/04/2020, 15:10:59): In order to investigate regarding issue I need to ask a couple of questions so that I can share the relevant troubleshooting steps with you, May I ?
Adam (21/04/2020, 15:11:08): Yeah of course
Ram (21/04/2020, 15:11:31): May I know if you're using wired or wireless connection ?
Adam (21/04/2020, 15:11:42): I'm using wireless
Adam (21/04/2020, 15:11:58): Due to my setup, I can't use wired unfortunately
Ram (21/04/2020, 15:12:14): Thank you, Colonel !
Ram (21/04/2020, 15:12:26): I'm investigating , please stay connected with us
Adam (21/04/2020, 15:12:33): Sure
Ram (21/04/2020, 15:12:56): Got an update and Specialist team just informed us that it's a reported issue and we're going to release the fix, we're all done with our server's maintenance and all technical work, You gonna appreciate the efforts we made this year, we assure you that.
Adam (21/04/2020, 15:13:28): Oh okay
Adam (21/04/2020, 15:13:35): When will it be fixed then?
Adam (21/04/2020, 15:13:44): And what do I need to do?
Ram (21/04/2020, 15:13:47): honestly speaking we don’t have an exact time frame to resolve this however I have seen cases getting resolved in couple of hours as well so I would request you to please wait and our team will surely resolve it at the earliest for you
Ram (21/04/2020, 15:14:00): You just need to keep an eye on twitter page 🙂
Adam (21/04/2020, 15:14:36): I see. So it's an issue a lot of people are facing>
Adam (21/04/2020, 15:14:38): ?*
Ram (21/04/2020, 15:15:13): Yes, a lot of players are facing this issue
Ram (21/04/2020, 15:15:15): If there is anything else I can help you with please let me know I would love to help you with it
Adam (21/04/2020, 15:15:47): No problem. Sorry, just to confirm then, it's an issue on EA's side and not mine?
Ram (21/04/2020, 15:16:10): Yes, the issue is from our side , do not worry our team is working on it
Ram (21/04/2020, 15:16:21): For any queries with EA games, you can always contact us or please check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries. Thank you for contacting EA Help.
Have a Nice day.
Stay home , Stay safe 🙂
Adam (21/04/2020, 15:16:31): Thank you
Update: I fixed it!
it turns out that the reason I couldn’t connect was due to Vodafone secure net blocking the connection. After disabling this, it now works 🙂
