EA_Atic
DICE Team
DICE TeamRe: Broken Rank Advancement
Hey everyone,
Update on the issue:
EA support can no longer help you with the missing items, for to why ( we are working on a fix) please read below update about the issue:
- Rank 1-19 Unlocks - No access to unlocked weapon after ranking up and leaving mid-game
- Players leave mid round after getting notification of their rank-up. In doing so, they don’t see their rewards in the UI, as it appears they’re still locked
- If you are ranking up between ranks 1-19, items are unlocked upon your next rank up.
- Status: Fix verified and coming in an upcoming server update (no need for client download).
- Workaround: Once the server you were playing on finishes and heads to EoR, the weapon should unlock. If you join another map before EoR on another server, you may have to play until the NEXT rank to unlock the item. So for example, if you unlock the MP40 at rank 4, you would have to play to rank 5, then the backend system updates you unlock.
- Rank 20 Unlocks - No access to unlocked weapon after ranking up and leaving mid-game
- Players leave round mid-game to use their new shiny awesome rank 20 weapon. However, because they left mid round, it’s locked. Because there’s no rank 21, the backend can’t check on the next rank.
- Status: Fix verified and coming in an upcoming server update (no need for client download).
Update regarding the rank 20 item issue:
We have pushed a fix to address the issue with Rank 20 rewards. If you are missing your rewards for Class Rank 20, please play a match to completion and the Rewards should drop into your Armory.
Thanks you for patience.
/Atic
