Community ManagerHey @wreck902
Are you still having some trouble installing the game on your Xbox One? You might need to download the latest system software update by going to the Xbox One Settings. If you have anything plugged into the USB drive I'd advise removing anything there that could be causing some type of conflict with the installation.
Hope that helps, keep me updated.
/Blueberry
I followed your instructions and unplugged all devices connected by USB, my system is running the most current update available and I repeated everything I have previously done and I still get the same error message
Community ManagerHey @wreck902
Were the steps provided by @samurai_manny able to fix this for you?
No, I would like a refund
Community ManagerFor a refund request you'll need to contact the retailer from which you purchased the game from. If you purchased it directly through the Xbox store please contact our friends at Xbox Support.
If you need any additional technical troubleshooting, please feel free to reach out to our Live-Support team at Help.EA.com.
