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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Missing Company Coins After Reaching Rank 50

Hey @Uninformant

The Battlefield team posted this response in the known issues thread.

  • Company Coin Retroactive Award
  • Status: We’ve completed batch jobs that retroactively awarded players who reached Max Rank 50 prior to the Company Coin accrual fix. They have now received the appropriate Company Coin for time spent in game at Max Rank 50 where they were not receiving new Company Coin.

17 Replies

  • Uninformant's avatar
    Uninformant
    7 years ago

    After checking I still do not have any more than I did after I hopped off yesterday. It does appear I am able to earn more through gameplay now but I have not received any beyond that. Is there something I need to do otherwise?

  • Crusoer_CZ's avatar
    Crusoer_CZ
    7 years ago
    even if I say corrected, it's not fixed ... it still does not add all my coins, I've been a long max lvl, and the coins I did not get for the game did not even get ...
  • snipereye's avatar
    snipereye
    Seasoned Newcomer
    7 years ago

    I'm having this same issue, xbox one deluxe edition player and I'm maxed out at rank 50. I did not get end of round coins or rank up coins

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey all!

    The Battlefield team provided an update on this recently.

    Notable Update: Updated the Company Coin Retroactive Award

    Company Coin Retroactive Award (to be completed)
    Status: We’re currently investigating a proposed fix that will retroactively award players who reached Max Rank 50 prior to the recent Max Rank 50 Company Coin accrual fix (the previous issue did not allow Max Rank 50 to accrue Company Coin anymore). This retroactive award will credit player inventories with the appropriate Company Coin for time spent in game at Max Rank 50 where players were not receiving new Company Coin. Apologies on previously communicating that the retroactive award was processed – there was a miscommunication between teams. Thanks for the understanding.

    Source: https://forums.battlefield.com/en-us/discussion/161023/battlefield-vs-known-issues-list

  • Trionfante's avatar
    Trionfante
    7 years ago

    Product: Battlefield V
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number Nvidia GTX 980TI
    Enter RAM memory size in GB 16
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Conquest
    Please select your region North America
    On which server did this happen? All of them
    When did this happen? (dd.mm.yy hh:mm) Every time I play
    Summarize your bug Not getting Company Credits.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? When I play I don't receive the company credits it says that I earned. Super Annoying and disappointing.
    What happens when the bug occurs? All the time since I hit lvl 50
    What should be happening instead? I should be receiving company credits!!!

    After hitting level 50. I'll play a game and it'll say I earned about 2,000 company credits or so depending. However when I return to the screen. I don't have any credits. This is a massive issue, I cannot upgrade any of my stuff, (tanks, guns, planes, etc...) This is SUPER annoying. It has brought my progression to a standstill. I'm very disappointed this hasn't been fixed because it's been going on for a couple weeks at least now, I figured it would be fixed by now. Please look into it because it's very frustrating for me. 

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Literally having the exact same problem atm. My balance has been at 350 CC for a week now and I have seen at least a total of 10k CC in awards. So annoyed at this. I can't progress recon class because I need to upgrade weapons.

  • minoranza's avatar
    minoranza
    7 years ago

    Is there any eta on this for January? I have unlocked all the weapon and vehicle specializations and I’m I can’t apply them due to lack of cc.

    also please make the medic relevant again, I don’t remember the last time I saw more than two or three medics on any 64 player server 

  • Dhizi's avatar
    Dhizi
    7 years ago

    Product: Battlefield V
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number AMD Ryzen 7 1700 Eight-Core
    Enter RAM memory size in GB 16 gig RAM (2x8)
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Conquest
    Please select your region North America
    On which server did this happen? Any and All
    When did this happen? (dd.mm.yy hh:mm) 16/12/2018 - 30/12/2018
    Summarize your bug I spoke with Sorav of the Customer support team (after numerous attempts to connect) And he directed me to include my Case number and situation here, and request a retroactive reward for the Company coins i'm missing. He checked with the team and said that I have not been receiving my rewards since level 20 (supposedly) and I'm basically missing all the coins I'm supposed to have received past level 20? Which is like..30k or 40k coins. It's impossible to play the game without weapon upgrades and I'd like to use all the other weapons that are available rather than the same one over and over -- Can't do that because I don't have any CC. I haven't been receiving company coins for a LONG time, and you NEED them to progress weapons, vehicles, and EVERYTHING NICE in the game, including cosmetic. I'd really just like to get my 30-40k coins so I can actually upgrade my vehicles and favorite weapons some!
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Level up. Receive no Company Coins after level 20.
    What happens when the bug occurs? You get no company coins.
    What should be happening instead? You should be receiving 1k coins until a certain level, and then 2k after that until max level 50.

     

  • testostapwn1989's avatar
    testostapwn1989
    Seasoned Newcomer
    7 years ago

    Product: Battlefield V
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number GTX 1080
    Enter RAM memory size in GB 16
    Which part of the game is the issue happening in? Game Menu
    In which game menu were you when the bug occurred? End of round screen/armoury
    Please select your region Europe
    On which server did this happen?
    When did this happen? (dd.mm.yy hh:mm) 30.12.18 1110
    Summarize your bug Essentially I'm not earning any additional company coins, and when I do manage to earn some the company coin stock that I did have before the most recent patch is depleted without me spending them. I went from 651 company coins before my most recent game and as soon as I exited out to spend them because the game said I gained 200 cc from the match, I found that I only had 51 company coins. This is making it frustrating and impossible to use new guns which I would very much like to use.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? I don't know
    What happens when the bug occurs? I lose company coins and a bit of sanity
    What should be happening instead? I should be getting my company coins.

    I didn't think to take a screenshot because this * shouldn't be happening. 

  • KapTima's avatar
    KapTima
    7 years ago

    Product: Battlefield V
    Platform:Sony Playstation 4
    Please specify your platform model. Sony PlayStation 4 Pro
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Conquest
    Please select your region Europe
    On which server did this happen? All of it
    When did this happen? (dd.mm.yy hh:mm) Since the start of the game
    Summarize your bug i am playing the game from the beginning but still after all hotfixes etc. i dont earn any credits after games. i couldnt specialize my weapons because i am broke.. i’ve asked my friends and they told me they have no problem.. Can you check my account pls. Sorry for bad english thankss..
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Look my game count and my credits count you can understand.
    What happens when the bug occurs? i can only earn credits from daily missions...
    What should be happening instead? Take my credits back pls..

    i hope i can take my credits back..

  • IGF-Honorguy's avatar
    IGF-Honorguy
    Rising Adventurer
    7 years ago

    Official status on this issue today: 

    "

    Company Coin Accrual at Max Rank 50

    • At max Rank 50, players are not properly accruing Company Coin. Apologies for misinforming you that outstanding Company Coin issues have been resolved with a recent proposed fix. It's apparent that this is not the case.

    • Status: We are currently investigating the issue further to identify the root cause. Once we've found a fix we will inform you of a fix ETA. We're also investigating retroactive awarding the Company Coin you may have missed while being Rank 50."

    Source: https://www.reddit.com/r/BattlefieldV/comments/9vclld/battlefield_vs_known_issues_list/

  • BunnyNibler's avatar
    BunnyNibler
    7 years ago

    I'm quoting EA for from their letter to the community for those that don't want to skim through the whole thing.

    https://answers.ea.com/t5/Game-Information/Battlefield-V-Letter-to-the-Community-Company-Coin-Issue/m-p/7341266#M4933

    Thanks EA it's very helpful to help us understand. 

    Your friendly monkey 🐵

    "Now, many of you have asked for visibility on how many Company Coin players can expect when they finish a round at max Career Rank. When a player at Career Rank 50 finishes a round they are awarded a predetermined amount of Company Coin for the Score they ended the round with. For example, currently ending a round with a Player Score of 500-999 will net you 25 Company Coin, ending with a Player Score of 1,000-1,999 with result in 50 Company Coin, and so forth. The higher the Score you end with the more Company Coin you will receive. Please note that the system will be under continual refinement as we strike the right balance between earned currency and playtime."

  • Peace4You's avatar
    Peace4You
    7 years ago

    Product: Battlefield V
    Platform:Sony Playstation 4
    Please specify your platform model. Sony PlayStation 4 Pro
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Breakthrough
    Please select your region Europe
    On which server did this happen? All
    When did this happen? (dd.mm.yy hh:mm) Since level 50
    Summarize your bug I have not received any company coin since level 50, even after the patch 1.07. It happens on all modes. I only earn cc from finishing the daily assignments. I could not upgrade most my weapons. I am at disadvantage when fighting enemies who have upgraded their weapons.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Just play the game.
    What happens when the bug occurs? I do not earn cc after finishing the rounds.
    What should be happening instead? Do your job and fix the bug. Let me upgrade my weapons.

    Product: Battlefield V
    Platform:Sony Playstation 4
    Please specify your platform model. Sony PlayStation 4 Pro
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Breakthrough
    Please select your region Europe
    On which server did this happen? All
    When did this happen? (dd.mm.yy hh:mm) Since level 50
    Summarize your bug I have not received any company coin since level 50, even after the patch 1.07. It happens on all modes. I only earn cc from finishing the daily assignments. I could not upgrade most my weapons. I am at disadvantage when fighting enemies who have upgraded their weapons.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Just play the game.
    What happens when the bug occurs? I do not earn cc after finishing the rounds.
    What should be happening instead? Do your job and fix the bug. Let me upgrade my weapons.

  • This is exactly what is happening to me. EA saying into only a couple of people this is happening to? 

    IS There anybody out how is getting the company coins.

  • Heisen_pro's avatar
    Heisen_pro
    7 years ago

    Product: Battlefield V
    Platform:Sony Playstation 4
    Please specify your platform model. Sony PlayStation 4
    Which part of the game is the issue happening in? Game Menu
    In which game menu were you when the bug occurred? Companycoins
    Please select your region North America
    On which server did this happen?
    When did this happen? (dd.mm.yy hh:mm) After 5 January 2019
    Summarize your bug I don't receive any company coins
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? You know
    What happens when the bug occurs? We can not improve our weapons without money
    What should be happening instead? To be able to recover cc and improve our weapons

    Id: heisen_pro
    Support: ps4

    Problem : I do not get any more money from the game since 2 weeks being level 50 it's a bit annoying because I can not improve my weapons anymore

    please add my account to manual batch

  • ruaraurua's avatar
    ruaraurua
    7 years ago

    Product: Battlefield V
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number Nvidia GeForce GTX 1070
    Enter RAM memory size in GB 16GB
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Airborne
    Please select your region Asia
    On which server did this happen? all server
    When did this happen? (dd.mm.yy hh:mm) since 21.12.2018
    Summarize your bug Not recieving any Company Coins with Level 50
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? If affected, play the game, look into the Armory/Company.
    What happens when the bug occurs? you don't recieve Company Coins.
    What should be happening instead? You should earn Company Coins.

    Missing Company Coins After Reaching Rank 50.

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