Re: Not recognizing the game as purchased/owned

mkidd5
6 years ago
Hi @EA_Kent ,

Thanks for the advice but this didn't help either.
Hopefully, we are going to sort this out soon.

So, what shall we do?
EA_Kent
Community Manager
6 years ago
@mkidd5

Thanks for giving it a shot.

I wonder if this is something account-related. I think it would be best to reach out to the EA Help team so they can bring up your account and take a look. You can find more details on how to set up a case with them at the EA Help website.

/Kent
Sentenial7023
5 years ago
I have the same problem but I am on a Playstation 4. I own the game and I am around level 60 but I cannot quick launch bfv through the battlefield menu because apparently it thinks I dont have the game. Bfv doesnt come upon my battlefield companion either, it just weird and annoying.
ElliotLH
Hero+
5 years ago
@Sentenial7023 BFV wasn't ever added to the companion but if you own the game and it's installed then you should be able to play it. It may be worth restoring the licence or reinstalling if you can't open it at all.

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