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Re: stuck on server loading screen when changing maps (double loading spinner)

The infinite loading issue has a fix. I can give it to you exactly for PS4 but not for PCs - although I have a suggestion for PCs.

 

The problem is caused by the system uploading a game data save online and then not updating that online data. So next time you play, the online saved game data is out of date and inconsistent with the saved game data on your hard drive. That creates a situation where your system cant work out which saved game data to load - the old data saved online or the up to date data saved on the hard drive of your PS4, XBox or PC. Thats also why, when this problem occurs, the infinite load screen happens at the end of each round - basically your system is having a meltdown because it doesnt have a command that allows it to choose what to load (and this should be easy for the devs to fix). You can see that this is the problem because of the "double" spinning loading circles and because sometimes during the loading cutscene you get a 'double" audio

 

The solution is to delete the out of date data saved online. That removes the conflict when the next round is trying to load and stops your PC or console from going into an infinite loop because it has two conflicting commands that it cant choose between.

 

On a playstation go into Settings and then into Application Saved Data Management. You will then see an old and out of date version of your BF 5 saved games - it will be as old as the problem you have been having. So, for example, if youve had the infinite loading screen problem for 3 days the online saved game data will be 3 days old. Delete that out of date online saved game data and you wont have the infinite screen problem again (if you do, just rinse and repeat, as required).

 

For PC you need to go into your online saved game cache and clear it. You should do that first for any problem like this anyway but on Origin Im not sure how you do it. On steam its pretty easy - you right click the game in your library and the game cache will show up. You open that and then click the button to clear it.

 

Clearing your origin cache should, in theory, fix this problem but I dont use Origin so I dont know how that works. It may be that people are just doing it wrong. But the objective is to clear any old game save data that is being held online and that is conflicting with your up to date game save data on your PC or console. I suggest you open Origin and then go in and look for your online BF 5 saved game data. When you find it it will be out of date. Delete it and the problem should be fixed.

 

Just to be clear, the problem is a conflict between save game data online that hasnt updated to match your saved game data on your PC. So the fix is in the online section of whatever game system youre using - in your case, Origin, but the principle is the same for Playstations and Xboxes. Wherever your online game save data is stored is where you need to look. Then delete the online saved game data that has failed to update and keep up with your saved game data on your hard drive.

12 Replies

  • @Tileux clearing the origin bfv cache has already been suggested but does not work unfortunitly. have done this a couple of time to no different result and still get the infinate loading screen

  • That's my last Battlefield, probably my last EA game. Not because of the "bug" (I think it's much worse then a bug) but because of the poor handling. Two months?? 
    WTF is going on? what's the situation? do you have any plan on how to solve this?? I have never seen anything like this in 20 years of gaming. 
    Do you really think it's somehow acceptable for players to Alt-F4 the game every 10 minutes for 2 months without any solution? how do you even release a game like that?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Thank you for offering a thorough workaround, @Tileux 

    There is an option to disable Cloud Saves for Origin if you're on PC. Here's how to do that: https://help.ea.com/en-us/help/origin/origin/backing-up-origin-game-saves/

    I'd recommend doing that and clearing the cache to see if this helps: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    You'll find information on how to delete cloud save files for Xbox One near the bottom of this article: https://support.xbox.com/en-US/games/game-setup/cloud-game-saves-faq

    PS4 instructions can be found here: https://support.playstation.com/s/article/Manage-PS4-Saved-Data-in-Online-Storage?language=en_US

  • Tileux's avatar
    Tileux
    7 years ago

    @MotorizedKiwi 

    Ive heard people have tried clearing their origin cache and it doesnt fix the problem. As I said, I dont use Origin so I dont know how to work around that. But the problem is in that online saved game data that is out of date. If you can find that and delete it youre fixed. It may be that the fix isnt working on Origin because its then automatically updating your next round data and then stopping - which means you fixed the glitch and then it came straight back on. If you disable your game saves that are uploading onto Origin's online cache - as Blueberry suggests above - that will probably be a permanent Origin fix. Can you try it and let everyone know if it worked?

    I hope the guys posting on this after me who use Origin can work the problem out and  provide a fix - and some seem to be doing that. Good luck!

    ps just to let you know, since i deleted my out of date online BF5 saved data 5 days ago I havent had a single infinite loading screen.

  • Tileux's avatar
    Tileux
    7 years ago

    @MotorizedKiwi 

    Youve disabled your online saved games as @EA_Blueberry suggested in post 722?

    You have saved game data on your harddrive and online. All youve got to do to fix this is delete one of them and disable one of them. Then there is no conflicting data when the the  rounds load.

    Since its the online data that is not updating you should delete that data and then disable any more online saves of game data. That is what is causing the problem and thats the fix.

    Technically, the problem isnt  in the game.  Its in the online saving interface with the various platforms.

  • Tileux's avatar
    Tileux
    7 years ago

    @MotorizedKiwi 

    Have you tried clearing your cache AND disabling the online save games, as @EA_Blueberry suggests in post 723?

    You have saved game data online on your platform (in your case Origin) and in your harddrive. The problem is caused because that saved game data is inconsistent. All you have to do to fix the problem is delete one of those sets of data and then stop it resaving. Because its the online save data thats not properly updating you should delete your online game save data and - at the same time - disable your online game saves. That way the conflict disappears and it shouldnt reoccur.

    Technically, the problem isnt in the game. Its in the online game save interface with the various platforms - PS4, Xbox, Origin.

  • @Tileux dont guarentee it fixes it coz i can guarentee they dont work for pc. yes i have tryed everything in this entire 73 page thread

  • Tileux's avatar
    Tileux
    7 years ago

    @MotorizedKiwi 

    For PS4 I guarantee that fix. Its probably that easy on xbox too, although I cant guarantee that because I dont use an xbox.

    Ive explained what the problem is in my post 719. Someone with a PC should be able to run with that info and work out a fix for Origin. If I used Origin I might be able to do that but I just dont use it. Havent for a long time.

    By the way, I just looked in my Origin system (I have Origin but havent used it for years). Did you try the Restore Last Local Saved Game option after you disabled the cloud saves? Thats just below the option to disable cloud saves. To find that you go into your game library, right click, go into the Game properties and then choose the Cloud Saves tab. Not sure if that will make any difference but its worth a try.

  • Just to add to everyone else, I have the same problem on Xbox one, really frustrating as it happens I would say about 10-20% of the time, mainly on breakthrough and conquest. I have crappy satellite connection cos I'm a country bumpkin! Please fix this soon, it's been too long. 

    Cheers

  • Why there is no option (a button) in Origin platform settings, which let you "Delete previous Cloud Saves" , currently, the only existing control you can do to the cloud saves is that button called "Restore your last local save files", but it sucks, because it's not the true local save file, it actually is also a cloud save file, just a previous version one, among your cloud saved files. Why EA not adding this convenient one button to delete or refresh your cloud data, but asking players to learn those tedious workaroud ? I realized that many cloud service's logic of syncing data is , if your client side has any data changing, then the cloud side will only update the changing part, not by changing or uploading the entire new local file. Now, with cloud syncing service easily occurs inconsistent sync, then I think a function or button that allow update/refresh your cloud data not by usual patial change, but by deleting entire old cloud data, and not partially, but re-uploading entire new local file, is important.  Also, provide several more previous editions of your cloud save filed is important, too, so that you will have more options to choose which version of the data to recover/retrieve from, and possibly one of those versions would function well.

    Also, player's scoreboard statistic data shouldn't ever be deleted, it should be recorded in other servers side, but not store in this kind of cloud save data which should only store and affect your game settings or configurations. ( Yes, the stastic data also somewhat need to generate or store on your local and cloud side , for example, your level of rank or data of unlocked items, but it shouldn't be missing even if you delete both your local and cloud data, because I guess there should be another sever dedicated to record and store your statistic data. These important statistic data should only be reset or deleted by either an account ban/delete, or you specifically send a request/command to order the server delete your statistic data, if you want to re-play the game from scratch.)

  • dice just needa fix their [Removed - Admin] game. this is bloody rediculous. this shld have been fixed in the first month of release. will not be supporting this franchise anymore. have loved it for years but this is totally unacceptable for a AAA game months after release

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