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Some folks say that reporting it to EA via their help chat works, but for me and some others it didn’t. I was given the runaround and told to report it as a bug (which I thought that was what I was doing) and it sent me here. Sadly, I missed out on the weapon unlock for Snostorm. I’m sure they’ll have it available again soon and you can unlock it another way. Until then, some folks have a new one and the rest of us don’t.