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SabstDF's avatar
SabstDF
New Novice
1 year ago

Recharge currency not received

The novice gift pack was purchased twice and only received once，Please help me with this matter, refund, or virtual currency transfer  
SabstDF's avatar
SabstDF
New Novice
1 year ago

Email case or real-time chat cannot be opened

ElliotLH's avatar
ElliotLH
Hero+
1 year ago

SabstDF I've just tried and didn't have any problems. What exactly happens when you try?

  • SabstDF's avatar
    SabstDF
    New Novice
    1 year ago

    Brother, because our region is different😊

    • ElliotLH's avatar
      ElliotLH
      Hero+
      1 year ago

      Then you could try changing your region to a different one. However, from your screenshot it looks like there may just be something on your browser that is stopping the chat from opening in a new window. 

      • SabstDF's avatar
        SabstDF
        New Novice
        1 year ago

        Thank you, I have already taken care of it

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