Forum Discussion

Lloydy33's avatar
Lloydy33
6 years ago
Solved

"Rubber banding" or "lag" since recent update

Since the most recent update, I have been rubber banding in games and getting notifications in the right corner regarding a weak connection yet my connection is absolutely fine and the ping remains b...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @Lloydy33 

    You're welcome!

    I'm glad to hear it's been running better for you! Thanks for following up to let me know how it went. 👍

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@Lloydy33 

Thank you for following up! 

When you've got a chance can you try updating the DNS settings on your PS4 to see if that helps at all? I've seen some cases where using a different DNS can help in situations like this as well. To update your DNS settings follow the steps below: 

  1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using. 
  2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) 
  3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS, but if there's a different public DNS you would rather use instead that's OK as well. 
  4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection 

Let me know if that helps at all with the lag issues you've been seeing. Thanks again!

/Kent

louiethefly76's avatar
louiethefly76
6 years ago

That's working for me for about 10 minutes and then the rubber banding starts again and I have to go back and do it again.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @louiethefly76, 

    Are you also playing on PS4, or do you play on a different platform? 

    /Kent

    • louiethefly76's avatar
      louiethefly76
      6 years ago

      I have a PS4. Even with the internet check ubove, I'm still rudder banding

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hey @louiethefly76, 


        Thanks for following up. 


        Do you have access to a PC on the same network your PS4 is connected to? If so, could you try running a UO Trace when you have the chance? That should let us see the connection between your home network and the servers, so if there's anything happening along the way we should be able to spot it. 

        For more details on how to run the test check out the EA Help website. Once you have the results please send them to me in a direct message. Thanks again!

        /Kent

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