Forum Discussion

MichaelDK's avatar
MichaelDK
6 years ago

stuck on Combined Arms, loading screen

Product: Battlefield V Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One S Are you using any software with an overlay? No Which part of the game is the issue happ...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
6 years ago

Hey @MichaelDK  could you try to power cycle the console and then try to play combat arms again. 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn it on.

/Atic 

MichaelDK's avatar
MichaelDK
6 years ago

Hi @EA_Atic.

thanks for your reply.

I made a mistake on the report,

it was when you press exit, and say cancel, the game gets stuck.

not the restart button, as I said before. sorry.

I just did a video on PC.

where you can see everything, from start to finish.

and the same thing happens on Xbox.

https://www.youtube.com/watch?v=y_CKZ-bWQ8w

and I apologize for my old mikrofon. and my English problems.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    No problems! @MichaelDK 

    That video helps a lot! Cheers for that. 🙂 

    /Atic 

    • MichaelDK's avatar
      MichaelDK
      6 years ago

      np @EA_Atic.

      I'm always happy to help out, where i can.😉

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