Forum Discussion

mad86401

New Rookie

12 months ago

Tech Support

How did get tech support to fix my game on my pc?

danisoff

Hero

12 months ago

Hello @mad86401,

I will provide you with a link to EA Help.

EA Help: https://help.ea.com/en/help-home/

Best regards,

danisoff

mad86401
New Rookie
5 months ago
all thus does is run me in circle does not help at all !! how do I get help fixing my game to run the way it is supposed to it's slow and very laggy I've tried everything mentioned to try and get it it run right to no avail
- EA_Rtas
  Community Manager
  5 months ago
  @mad86401 Hey there!
  
  Sorry to hear you're having performance issues in game.
  
  As ElliotLH said above, it would be very helpful for us if you could provide some additional detail about what your issues are.
  
  Also if you could provide a DxDiag it would be very helpful for us when investigating this for you
  - mad86401
    New Rookie
    5 months ago
    you asked for Diagnostics IM trying to send it to you !!
    DxDiag.txt106 KB
    DxDiag.txt106 KB
    DxDiag.txt106 KB
Player_qb98s1rk
New Novice
9 days ago
I'm looking for tech support for Merge Academy on my POGO account. None of the options provided are what I am looking for. Tech support for EA forums is not very user friendly

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","body@stringLength":"62","rawBody":"

How did get tech support to fix my game on my pc?

","kudosSumWeight":1,"postTime":"2024-04-26T13:14:39.124-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:6814775_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":532},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

How did get tech support to fix my game on my pc?

"},"Conversation:conversation:6814775":{"__typename":"Conversation","id":"conversation:6814775","solved":false,"topic":{"__ref":"ForumTopicMessage:message:6814775"},"lastPostingActivityTime":"2025-04-12T04:24:00.818-07:00","lastPostTime":"2025-04-12T04:24:00.818-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:6814775":{"__typename":"ModerationData","id":"moderation_data:6814775","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:6814775_1":{"__typename":"Revision","id":"revision:6814775_1","lastEditTime":"2024-04-26T13:14:39.124-07:00"},"ForumReplyMessage:message:6814776":{"__typename":"ForumReplyMessage","id":"message:6814776","conversation":{"__ref":"Conversation:conversation:6814775"},"author":{"__ref":"User:user:273870"},"revisionNum":1,"uid":6814776,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-v-en"},"subject":"Re: Tech Support","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6814776"},"parent":{"__ref":"ForumTopicMessage:message:6814775"},"body":"

Hello @mad86401,

I will provide you with a link to EA Help.

EA Help: https://help.ea.com/en/help-home/

Best regards,

danisoff

","body@stringLength":"369","rawBody":"

Hello @mad86401,

I will provide you with a link to EA Help.

EA Help: https://help.ea.com/en/help-home/

Best regards,

danisoff

","kudosSumWeight":0,"repliesCount":3,"postTime":"2024-04-26T23:14:27.879-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:6814776_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":501},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCw2ODE0Nzc4LDY4MTQ3Nzg","node":{"__ref":"ForumReplyMessage:message:6814778"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCw2ODE0Nzc4LDEyMDk4MTIz","node":{"__ref":"ForumReplyMessage:message:12098123"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744708177190":{"__typename":"CachedAsset","id":"theme:customTheme1-1744708177190","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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all thus does is run me in circle does not help at all !! how do I get help fixing my game to run the way it is supposed to it's slow and very laggy I've tried everything mentioned to try and get it it run right to no avail

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Sorry to hear you're having performance issues in game.

As ElliotLH said above, it would be very helpful for us if you could provide some additional detail about what your issues are.

Also if you could provide a DxDiag it would be very helpful for us when investigating this for you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-12-02T13:26:51.258-08:00","lastPublishTime":"2024-12-02T13:26:51.258-08:00","metrics":{"__typename":"MessageMetrics","views":239},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-v-en/message:6814775/message:6814779","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDY4MTQ3ODAsNjgxNDc4MA","node":{"__ref":"ForumReplyMessage:message:6814780"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6814780":{"__typename":"ModerationData","id":"moderation_data:6814780","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6814780":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4940587"},"id":"message:6814780","revisionNum":1,"uid":6814780,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-v-en"},"parent":{"__ref":"ForumReplyMessage:message:6814779"},"conversation":{"__ref":"Conversation:conversation:6814775"},"subject":"Re: Tech Support","moderationData":{"__ref":"ModerationData:moderation_data:6814780"},"body":"

you asked for Diagnostics IM trying to send it to you !!

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I'm looking for tech support for Merge Academy on my POGO account. None of the options provided are what I am looking for. Tech support for EA forums is not very user friendly

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