Forum Discussion

ZyLeader's avatar
9 months ago

Why I couldn't open my BT V GAME when it load end

Why do I flash back to the EA app after loading Battlefield V on the Steam platform for a while, and then I can't play normally? Besides, I can't refund with Steam customer service. It was normal a while ago, but it started like this yesterday. It's really unlucky

1 Reply

  • Hello @ZyLeader,

    Here are some steps to troubleshoot the issue:

    1. Check for Updates: Ensure both the EA app and Steam are fully updated. Sometimes updates can resolve compatibility issues.

    2. Run as Administrator: Right-click on both the EA app and Steam icons and select "Run as administrator." This can help with permission issues.

    3. Clear EA App Cache:

      • Close the EA app.
      • Press Windows + R, type %ProgramData%/EA, and delete the "EA Desktop" folder.
      • Restart the EA app.
    4. Verify Game Files: In Steam, right-click on Battlefield V, select "Properties," go to the "Local Files" tab, and click "Verify Integrity of Game Files." This can fix any corrupted files.

    5. Disable Overlays: Turn off any overlays from programs like Steam, Discord, or GeForce Experience, as these can sometimes cause conflicts.

    6. Reinstall the EA App: If the problem persists, try uninstalling and reinstalling the EA app.

    7. Contact EA Support: If you’re still unable to play, reaching out to EA Support may provide additional assistance.

    Best regards,

    danisoff

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