Forum Discussion

nereidaqueen's avatar
nereidaqueen
5 years ago
Solved

Xbox series X crash in Battlefield V every few minutes

Hi, since I installed BTV in my new Xbox Series X, the game just crash all the time with this issue and I can't play: after few minutes playing or just when a  macth just start, the screen froze an...
  • nereidaqueen's avatar
    nereidaqueen
    5 years ago
    @tripicalmoon23 I think it's the better option, why my friends which have a Xbox series X don't have any issue with BTV and mine did? Dunno if at the first update when we connect new the Xbox the Operative System has a kind of corrupt file which can't be fixed and make certain games crash with frozen screen and makes hard reset all the time. Because we can't install since 0 a new Operative System like another Xbox consoles with a pendrive as before, just restart console but its already updated so we can't overwrite files anymore and we don't know and of course they don't give any solution, I Mean MS, about it, I think even they don't know what's going on. So yes, better we wait to buy a new one with no issues than stay like fools without can play not only this game, who knows which ones can be affected since one is already not working. Im waiting stock in some online stores, at the meantime I'll stay with my Xbox One X. Regards!!
nereidaqueen's avatar
nereidaqueen
5 years ago

Thank you very much, I wonder if it has something to be with the dev kit Microsoft just released past June, if they have to change something because this next Gen of consoles even if it's not "smart delivery" (make better for Xbox Series X with Ray tracing etc).

It's not always when transition of scenes of course, but all the crashes I observed when it happened, and yes, about the 80% we can say it was in that and 20% playing normal without transition.

I didn't count how many times I put the game, but between 15 or 20 times and all this times crashes of course less one time I was playing one hour without problem.

So should I close this post Kent like resolved? Or should I wait opened just in case they answer to you back?

Thank you very, very much, I wonder when will be possible to can play. MS operative system was a little update 02 Dic but nothing changed about crash, and I don't want to try anymore cus I see it can produce a broke in the system for the hard reset every time the screen froze.

Thank you and have a good weekend!!

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@nereidaqueen 

I'd recommend leaving the post open for now. If I have an update to share I'll follow up here and let you know. 👍

/Kent

  • nereidaqueen's avatar
    nereidaqueen
    5 years ago
    @EA_Kent OK so I let open just in case there is an uptade, thanks a lot! !!! 😉
    • tripicalmoon23's avatar
      tripicalmoon23
      5 years ago

      I also have this problem, I tried several other settings and all that but Battlefield V just keeps freezing in the game after a few minutes... I also tried with Battlefield I but it's the same there. All my other games work perfectly but since Battlefield is one of my favourite games, I hope we get a solution soon...

      • nereidaqueen's avatar
        nereidaqueen
        5 years ago
        @tripicalmoon23 Well, after tried with EA support everything even with a new profile of Xbox and EA, and also with Microsoft, I decided to return my Xbox One Series X and refund my money before the European warranty can't refund the money, cus MS didn't want since the begging to give my money back, they wanted to send my Xbox to Fix, at forums from Xbox issues, there is another games like Valhalla and COD with same problems.
        My friends have BTV and works perfectly at their Xbox series X consoles.
        I will wait to buy another one when they have in stock.

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