So two days ago I wanted to play Battlefield 5 and when I was launching the game I accidentally clicked on the Cancel button while it was loading Cloud Sync. The game continued to open itself and I thought it was ok. But I was wrong because it started from the tutorial and when I finished it it said this problem. I kept on clicking the Go Online button but and it just said the same thing. I tried everything on ea.com/unable-to-connect and nothing worked. Please help me because I just bought the game.I also have the same problem in Battlefield 1 and 4.

Hey @FunnyGamer432 Thanks for the information you've provided. Did you try these steps? https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/ Also, if you go to the Battlefield V Cover, click on the Cogwheel and go to Game Properties, you should see "Cloud Saves". Go to that tab, and make sure that it's enabled. Let us know if this works. Thanks 🙂 - iluminate

You have lost connection to the EA servers

39 Replies

iluminatethesky
Legend
6 years ago
Hey @FunnyGamer432

Thanks for the information you've provided.

Did you try these steps?

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

Also, if you go to the Battlefield V Cover, click on the Cogwheel and go to Game Properties, you should see "Cloud Saves". Go to that tab, and make sure that it's enabled.

Let us know if this works.

Thanks 🙂

- iluminate
FunnyGamer432
6 years ago
Thank you so much it helped me. How did I not see this before.
I'm forever greatful!!
iluminatethesky
Legend
6 years ago
Hey @FunnyGamer432,

Glad to see this worked for you!

Let us know if you need help with anything else.

Hope you have a great Weekend 🙂

- iluminate
PieceOfBread142
6 years ago
hi, i am having the same problem but none of the solutions work, this has been happening to me for almost a month now and i cant even refund the game. i just want to play the game but because of this stupid bug it wont work. i cna go online on other EA games but not battlefield
CapitanRoyon
6 years ago
@PieceOfBread142 At first try to Unplug the modem and router power for at least 3 minutes.
It's possible you have some ports closed off that need to be opened in your router's admin settings. Here are the port numbers for Battlefield V
https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/.
Also, please try disabling your antivirus/firewall, at least long enough to test. If it helps, you can set exceptions for Origin.exe and BFV.exe. Please also either disable Windows Defender or set the same exclusions.
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I don't work for EA. I'm just trying to help fellow gamers with their issuses.
danukips
6 years ago
I've been having the same problem for months constant disconnects from the EA servers mid game it is beyond pissing me off, I'm so * angry. I have uotrace. HELP ME FFS EA!!! i'M SICK OF THIS *.
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danukips
6 years ago
My problem is the same disconnecting from EA Servers but on Xbox one.
Plucky6922
6 years ago
@danukips
Looking at your UOtrace, you are having some bad issues.
You need to contact your Internet Service Provider and explain your issues.
danukips
6 years ago
Hey Plucky I did I even told them I had that uotrace to show the problem and the dozy cow just said try using different ethernet cable and turn it off and on again then try it and obviously cus the problem is one where I have to load up bfv and play for a bit to see if it worked I can't stay on the phone and needless to say THAT DIDN'T WORK! I'm trying port forwarding. I already have most of the ports open from when I opened my NAT all except for one port which is 3544 UDP. What IP address am I supposed to use when I create this rule? The same as the others or just make up a new one? I followed a guide before and they said to make it all 100 is this the same or shall I do 140? Thanks.
danukips
6 years ago
PLEASE SOMEONE FROM EA ANSWER