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FunnyGamer432's avatar
FunnyGamer432
6 years ago
Solved

You have lost connection to the EA servers

So two days ago I wanted to play Battlefield 5 and when I was launching the game I accidentally clicked on the Cancel button while it was loading Cloud Sync. The game continued to open itself and I thought it was ok. But I was wrong because it started from the tutorial and when I finished it it said this problem. I kept on clicking the Go Online button but and it just said the same thing. I tried everything on ea.com/unable-to-connect and nothing worked. Please help me because I just bought the game.

I also have the same problem in Battlefield 1 and 4.

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  • Plucky6922's avatar
    Plucky6922
    6 years ago

    Looks like you have do have some sort of intermittent connection issue from that video.
    Your latency spikes more than a few times, that I could see, so those spikes, if bad enough will disconnect you from the EA servers/game.
    I guess the biggest question still remains, what is causing it and how to fix it.
    Wish you would have the networks stats turned on, so we could see the actual numbers at the bottom of the screen while it is occurring, instead of just the netgraph.

  • danukips's avatar
    danukips
    6 years ago

    I hadn't heard from you or anyone from EA on here or Twitter. I hard reset my router and it worked again for a few days but now it is disconnecting me again. I will get some footage with the network stats on.

  • Plucky6922's avatar
    Plucky6922
    6 years ago

    Glad you got to play for a couple of days.
    Was hard to find this thread, with all the players being affected by the DDoS attacks making threads.
    I wish those guys would stop with the attacks, I get the point of not liking EA, but man, killing the enjoyment for the players just isn't cool.

    Yeah, with the stats on, you can see interesting stuff while you are playing or having issues.
    One of the best network troubleshooting tools Dice, or anyone has gave up for a long time.
    So much better than the huge netgraph, that is hard to read while you are playing/taking up space.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @danukips I took a look at your UO Trace and while your packet loss is all good there are certainly issues to be concerned about. In both UO Traces, you have multiple hops where your Ping best/worst of 100ms or greater. Any differences of 100ms + is a cause for concern and an indicator of issues with connection.


    The best thing I can suggest is speaking with your ISP and showing them your UO Traces to see what they can suggest in relation to improving your connection. 


    Darko

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with Battlefield V, please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with Battlefield V, please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

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