Cannot call timeout

Product: EA SPORTS™ College Football 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? CCRRUUZZ33
Date/time issue occurred 7/19/24
What type of issue do you have? Gameplay
Which mode has this happened in? Dynasty
Summarize your bug This is happening in play now mode. Timeouts seem to have been disabled. Clicking the view button continuously and nothing happens. It has worked in some games and not otheres, about 50/50.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Let me call timeouts.
What happens when the bug occurs? I can't call timeout.
What do you expect to see? A timeout called when I press the view button.

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I cannot call timeout. Clicking the view button continuously and nothing happens. I don't see an option to call it from the pause menu.