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df87a5ebab80355's avatar
df87a5ebab80355
7 months ago
Solved

Crashes/ freezing on PS5

Product: EA SPORTS™ College Football 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 Digital Edition What is your gamertag/PSN ID? Mando57WIU Date/time issue occu...
  • EA_Illium's avatar
    EA_Illium
    7 months ago

    Hey @BostonStrong182 

    Apologies for the delay, If we are running into crashing and freezing while trying to play College Football. I would recommend giving the following steps a try:

    Spoiler
    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
      • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
      • Turn it back on after one minute.
      • Launch your game.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.
    6. Enter Safe Mode and Rebuild your PS database
    7. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

    If you would prefer to look at refund options, you will need to continue speaking with Sony as we are unable to assist with refunds on the forums. 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
7 months ago

Hey @BostonStrong182 

Apologies for the delay, If we are running into crashing and freezing while trying to play College Football. I would recommend giving the following steps a try:

Spoiler
  1. Make sure you have the latest software update.
  2. Troubleshoot your connection to EA games
  3. Unplug any devices attached to the USB slot.
  4. Perform a power cycle.
    • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
    • Turn it back on after one minute.
    • Launch your game.
  5. Restore the license for the game.
    • Go to Settings on your PlayStation.
    • Click Account Management then Restore Licenses.
  6. Enter Safe Mode and Rebuild your PS database
  7. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

If you would prefer to look at refund options, you will need to continue speaking with Sony as we are unable to assist with refunds on the forums. 

CharleyGoesHard's avatar
CharleyGoesHard
7 months ago

Tried every single one of these and nada. I would really love to play the game I pre purchased at least once, or at the very least get a refund and buy again once i know it will be playable, 

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