Missing NCtraining packs and Missing NC booster step packs

Product: EA SPORTS™ College Football 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? Fatalitys_Trix
Date/time issue occurred 1/24/2025
What type of issue do you have? Exploit
Which mode has this happened in? College Football Ultimate Team
Summarize your bug So I never received 17x national championship training packs like YouTuber (SlayiN CFB) and I never was able to do the national championship booster step packs that came out today…
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Go into my account?
What happens when the bug occurs? Well my stuff just doesn’t show up idk
What do you expect to see? The stuff y’all advertise lmao

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Please help ong