Pack still locked

Product: EA SPORTS™ College Football 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? Kevinbell77
Date/time issue occurred 12/11/24 2:35am
What type of issue do you have? Gameplay
Which mode has this happened in? College Football Ultimate Team
Summarize your bug The game won’t allow me to buy the premium platinum pack and still shows it as locked. It says that you have to buy 2 of the weekly packs which I have already done. So now I’ve wasted 1000 points on buying lower level packs and I can’t even buy the pack I want. Support said I just had to post here and hope someone does something about it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy 2 weekly platinum packs then try to buy the premium one.
What happens when the bug occurs? A message pops up saying you must buy the 2 weekly packs before buying the premium one.
What do you expect to see? The issue fixed or a full refund of points or money spent trying to buy it.

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The game won’t allow me to buy the premium platinum pack and still shows it as locked. It says that you have to buy 2 of the weekly packs which I have already done. So now I’ve wasted 1000 points on buying lower level packs and I can’t even buy the pack I want. Support said I just had to post here and hope someone does something about it.

others have posted to same thing and nothing has been done yet, so I posted there screenshot here too