Permanent Ban Auction house reconsideration

Product: EA SPORTS™ College Football 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? Diltizem
Date/time issue occurred 8/25/2024
What type of issue do you have? Gameplay
Which mode has this happened in? College Football Ultimate Team
Summarize your bug Permanent auction house ban
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just please help us new players and give some grace as I feel a lot of us have learned our lesson on coin exchange
What happens when the bug occurs? Can’t play auction house
What do you expect to see? A different form of punishment

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Dear EA Team, 

I do appreciate your support in keeping the game fair. I also think for a lot of us new players that didn’t read all the fine print about sharing coins/receiving coins a less permanent ban on the auction house would be nice. My teenage son made this mistake on my PlayStation and now I’m permanently banned from auction house. I would have rather you reset the season, temporarily banned and really anything of than a permanent for a 1st offense. I did appeal it but what seemed to be an automated message replied that I would remain permanently banned. Please reconsider as many other games do give grace for a 1st offense. I do feel this would promote the population. Just a different consequence other than a permanent auction house ban. 

Thank you 🙏