Open letter to EA regarding Team Builder
Dear EA and the EA College Football 25 Development Team,
I am writing to express my concerns regarding the persistent issues with the Team Builder website since the game's launch on July 19th. Numerous users, including myself, have encountered errors when creating or editing teams, difficulties deleting teams, and other significant problems.
Specifically, I have experienced issues with uploaded logos not displaying correctly and the inability to edit stadiums and fields. Despite confirming successful uploads through browser developer tools, these images remain invisible on the website and do not appear in-game after downloading the team. Your customer support team has acknowledged this error via the support chat, but it took three weeks for any public acknowledgment to appear on the Answers HQ forums.
Furthermore, the process of reporting technical issues and bugs is inadequate. There is no confirmation that reports reach the appropriate personnel, and the lack of a formal ticketing system leaves users uncertain about the status of their reports.
My analysis using browser developer tools reveals numerous errors and warnings within the website's script, suggesting potential issues with storage allocation and retrieval. These are concerns that even individuals with basic computer knowledge can identify, yet responses from community managers on Answers HQ imply a lack of awareness within the company.
While I understand that the website is in Beta and may experience issues, the frequency and severity of these problems suggest a lack of proper quality assurance. These bugs should have been identified and addressed during testing.
The current situation reflects poorly on EA's commitment to quality. I urge you to acknowledge the game-breaking issues with both the game and the Team Builder website and provide concrete timelines for their resolution. If certain issues cannot be resolved, please communicate this transparently. The lack of communication is eroding trust and discouraging future purchases of EA products.
I remain hopeful that EA will take swift and decisive action to address these concerns and restore confidence in its products and services.
Sincerely,
Xayoz306