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kobemaae's avatar
kobemaae
2 years ago

Team Builder Error Downloading "Try again later"

I am unable to download my team builder from the download center. My team saved online but I keep on getting an error message that also says “try again later” when will I be able to successfully down...
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PreadultAgate5's avatar
PreadultAgate5
2 years ago

I keep having getting an error where it says “An Error Has Occurred While Downloading the Latest Roster”. Please assist. I have been able to play all of my other games so there is no issue there. My internet is connected properly with open NAT. I have tried uninstalling and reinstalling the game. Unfortunately, nothing has worked from the chats that I have reached out to previously. Please help. 

  • JamesPD515's avatar
    JamesPD515
    2 years ago

    I am playing EA college 25 on my PS five and when I try to download the roster, it tells me that an error occurred downloading the roster. It is very frustrating since I pre-ordered the game and have been unable to download it since we got it a week ago. Any ideas? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @PreadultAgate5 

    Depending on your platform, can we try the following steps?

    Xbox

    Spoiler
    1. Make sure you have the latest software update.
    2. Perform a power cycle.
    3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    4. Unplug any devices attached to the USB slot.
    5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
    6. Troubleshoot your connection to EA games
    7. Open you're Xbox NAT Type

    PlayStation

    Spoiler
    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
      • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
      • Turn it back on after one minute.
      • Launch your game.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.
    6. Enter Safe Mode and Rebuild your PS database

    Thanks!

    • PreadultAgate5's avatar
      PreadultAgate5
      2 years ago

      Hello,

      I have tried all of the steps for the Xbox but it still is not working.

    • PreadultAgate5's avatar
      PreadultAgate5
      2 years ago

      I just spoke with an EA agent who said to report this as a bug issue. If anyone is having this issue, please report it as a bug issue in the forum

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago
        Hi @PreadultAgate5, I wanted to see if you are able to download the roster after the title update?

    • PreadultAgate5's avatar
      PreadultAgate5
      2 years ago

      Product: EA SPORTS™ College Football 25
      Platform:Xbox Series S
      Please specify your platform model. Microsoft Xbox Series S
      What is your gamertag/PSN ID? JuiceFrostee
      Date/time issue occurred 07/15/2024
      What type of issue do you have? Gameplay
      Which mode has this happened in? Road to the College Football Playoff
      Summarize your bug Whenever I open the game, it says Roster Update. "Then it says Downloading roster. Please wait..." Soon after, I get an error that says "An error has occurred while downloading the latest roster." I hit ok and it says, "There was an error downloading the latest player roster. Would you like to try to download it again" and the whole cycle continues. Sometimes the game acts as if it wants to load and then dashes to the xbox home screen. I am able to play the other modes like Dynasty and Road to Glory, but I am unable to play Road to College Football Playoff and College Football Ultimate Team.
      How often does the bug occur? Every time (100%)
      Steps: How can we find the bug ourselves? I am unsure, this seems to be happening to a select few of us.
      What happens when the bug occurs? Whenever I open the game, it says Roster Update. "Then it says Downloading roster. Please wait..." Soon after, I get an error that says "An error has occurred while downloading the latest roster." I hit ok and it says, "There was an error downloading the latest player roster. Would you like to try to download it again" and the whole cycle continues. Sometimes the game acts as if it wants to load and then dashes to the xbox home screen.
      What do you expect to see? I expect to see the roster load so that I can play online against other competitors online.

      ‌

      Whenever I open the game, it says Roster Update. "Then it says Downloading roster. Please wait..." Soon after, I get an error that says "An error has occurred while downloading the latest roster." I hit ok and it says, "There was an error downloading the latest player roster. Would you like to try to download it again" and the whole cycle continues. Sometimes the game acts as if it wants to load and then dashes to the xbox home screen. I am able to play the other modes like Dynasty and Road to Glory, but I am unable to play Road to College Football Playoff and College Football Ultimate Team. I've talked to EA several times. They are now stating this is a bug issue and to report it as such. 

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