Product: EA SPORTS™ College Football 25
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? JuiceFrostee
Date/time issue occurred 07/15/2024
What type of issue do you have? Gameplay
Which mode has this happened in? Road to the College Football Playoff
Summarize your bug Whenever I open the game, it says Roster Update. "Then it says Downloading roster. Please wait..." Soon after, I get an error that says "An error has occurred while downloading the latest roster." I hit ok and it says, "There was an error downloading the latest player roster. Would you like to try to download it again" and the whole cycle continues. Sometimes the game acts as if it wants to load and then dashes to the xbox home screen. I am able to play the other modes like Dynasty and Road to Glory, but I am unable to play Road to College Football Playoff and College Football Ultimate Team.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I am unsure, this seems to be happening to a select few of us.
What happens when the bug occurs? Whenever I open the game, it says Roster Update. "Then it says Downloading roster. Please wait..." Soon after, I get an error that says "An error has occurred while downloading the latest roster." I hit ok and it says, "There was an error downloading the latest player roster. Would you like to try to download it again" and the whole cycle continues. Sometimes the game acts as if it wants to load and then dashes to the xbox home screen.
What do you expect to see? I expect to see the roster load so that I can play online against other competitors online.
Whenever I open the game, it says Roster Update. "Then it says Downloading roster. Please wait..." Soon after, I get an error that says "An error has occurred while downloading the latest roster." I hit ok and it says, "There was an error downloading the latest player roster. Would you like to try to download it again" and the whole cycle continues. Sometimes the game acts as if it wants to load and then dashes to the xbox home screen. I am able to play the other modes like Dynasty and Road to Glory, but I am unable to play Road to College Football Playoff and College Football Ultimate Team. I've talked to EA several times. They are now stating this is a bug issue and to report it as such.
Community ManagerCheck the following post for steps to try on this, thanks.
https://answers.ea.com/t5/Technical-Issues/Unable-to-Update-Roster/m-p/13903260#M2623
@EA_Barry
As you can see by the name and the conversation above, this is my post. I have tried this and it has not worked. You all are literally just tagging the same answer. I spoke with another representative yesterday who said it is a bug which is why I have reported this as a bug. Please stop spamming the exact same answer from the exact same post with my name on it.
Community ManagerHey @PreadultAgate5
Thanks for the update! We've seen that error pop up for a few different reasons.
To check, have you played any games since it started? Also does any other account on the console have the same issue?
