Forum Discussion

theweewoobus's avatar
2 years ago
Solved

team builder logo upload reads "failed unable to validate imager"

when trying to upload a custom logo error message "image validation failed" shows up.

  • EA_Kent's avatar
    EA_Kent
    2 years ago

    Hey everyone, 

    Thank you for all the info you've been sharing with us here. 

    I wanted to let you know that the recent logo issues in the Team Builder should be fixed now. Please give it another shot when you've got the chance. 

    If you're still getting the same error, or if you run into any other issues, please let us know. 

    We appreciate you bearing with us while we've been looking into this! 

118 Replies

  • JabKC15's avatar
    JabKC15
    2 years ago

    Looks like they resolved it. I was just able to upload a logo!

  • Bjkam1208's avatar
    Bjkam1208
    Seasoned Traveler
    2 years ago
    @BMan03_BG Mine does the same thing on my laptop. I went 2 the library 2day 2 make a team. & it worked there. I don't know what the issue is with that!
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey everyone, 

    Thank you for all the info you've been sharing with us here. 

    I wanted to let you know that the recent logo issues in the Team Builder should be fixed now. Please give it another shot when you've got the chance. 

    If you're still getting the same error, or if you run into any other issues, please let us know. 

    We appreciate you bearing with us while we've been looking into this! 

  • @EA_Kent Now, no matter what browser I try and use I'm receiving a "Ajax error: 400" and cant load anything up. Are EA servers down knowingly? I just want to upload my team I spent all weekend making smh.
  • kwilliams7025's avatar
    kwilliams7025
    Seasoned Novice
    2 years ago
    @EA_Kent Still not having any success uploading my logo. The image meets all guidelines, isnt bigger than 512 KB, and is also in PNG format.

  • @BMan03_BG wrote:

    My logos still show up blank


    You have to start with an existing logo apply the layer then edit it to your uploaded logo