Forum Discussion

1 year ago

Solved

Teambuilder logos "failed validation"-- WHY?

I've seen a few people have this issue but haven't been able to find a fix.. Every logo I try to upload gives me a "image failed validation" error message and it's literally a logo that I've used and uploaded prior. I can't create any new TeamBuilder teams because of this error message since no matter what I try, every image fails the validation. My logos are definitely not containing profanity at all or explicit in any way either, so that's not why. The size of the images isn't the issue either. I just can't upload any images anymore.

HELP.

discussion

EA_Kent
1 year ago
Hi everyone,

The recent issues with uploading logos in the Team Builder should be fixed now. If you're still seeing this same error, or if you run into any other problems please let us know.

We appreciate you bearing with us while we were working on getting this fixed!

143 Replies

thelittletobes
1 year ago
Still having this issue. How does the error not supply any information besides "check helmet"? So I should delete everything for all 5 uniforms? This is pretty ridiculous
srcrmmgd
1 year ago
Hello,
I do receive a successful message when submitting my team. However, the logo still does not appear (show on the helmet). I have tried Edge and Chrome, and followed other troubleshooting steps I found on Google. The logos still do not appear on the helmet.
Batman00782
Seasoned Novice
1 year ago
I have a PlayStation 5. The logos are still blank and the field is still gray! I have even tried deleting my other teams and starting over! Please help!