Cannot play Dynasty Mode: due to bug freeze

Hello all,

I play a game in the Dynasty mode and had a player break a receiving record (not sure if this even matters), but after the game the screen freezes on the announcement to the player’s accomplishment. The issue is after hitting ‘continue’ he same screen comes up. Again and again and again. I’ve reset my console, uninstalled, reinstall, every FAQ tested and failed. I love this game, but my favor game mode does not allow me to continue to play. Every time I open that game mode, it goes back and freezes on the celebration screen. I cannot even exit the game mode. I have to close and turn off the game to even be able to play a different game mode. Can @EA anyone please fix this.