Game keeps crashing

I paid $150 for the mvp bundle and I can’t get thru  high school with my qb and I’ve had the game for 14 days(2 weeks) I’ve sent many dm’s on instagram talking abt my problems thinking someone would contact to me and help me resolve this issue I’m having. I just wanna play the game that I paid $150 for and enjoy it without me having to play the game at least 30 times before I get all the way thru the game.