Re: Phenom breakout token not working

I attempted to use a Phenom Upgrade Token that provides 50 SP to upgrade two of my 80 overall  players from the Phenom promo to an 86 overall rating. However, the upgrade will not proces.

Each time I apply the 50 SP, I receive a message stating that the upgrade could not be completed. The points are then refunded, and the player card remains unchanged, now with the wasted breakout tokens locked up in these two players.

Because the Phenom Upgrade Token is not functioning as intended, I would like the item used to obtain the 50 SP—my token- restored to my account. Please review the failed upgrade attempts and return the item so that I do not lose it due to this error.

Player/Card: TheKingVitamin1 

Platform: Xbox Series X

EA ID: TheKingVitamin1

Date and approximate time of issue: July 24th - Current

Thank you

Update: I was able to upgrade 1 of the players (my DT.) However, I had to spend about 20 minutes repeatedly exiting and reentering the upgrade, trying each time to upgrade until finally it worked.