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APoL0x's avatar
APoL0x
Seasoned Traveler
4 years ago
Solved

Administrator privileges prompted in an administrator account

I have Xbox Game Pass Ultimate, which includes EA Play. I downloaded Command & Conquer: Remastered Collection in the EA app. I tried to start the game but a message appears prompting me by adminstrator privileges to play the game. I'm in an administrator Windows account. I tried to click right button and click "Run as administrator" over the game icon but does not work.

After that, the game seems to starting launch, but second message appears:

"YOUR GAME FAILED TO LAUNCH An error on our end caused your launch to fail. Try again a little later".

I attach images of the two messages error.

I don't understand what could be going on and why I am unable to play a game I paid for. I have my PC clean and all updated.

  • incase someone comes upon this thread, go into Properties of your Game in the EA-App and add -NOSPLASHPRELOAD
    Idk what it does i have it from a Steamfix for this game and it also works in the EA-App. I can start the game finally now.

15 Replies

  • @RenoVegaThe other common issue is that it seems you need to log in to Windows with an actual Administrator account and NOT a standard user. The game launch seems to fail with that same error when the app tries to obtain elevated privileges on a standard user account.

  • Sbaai1's avatar
    Sbaai1
    3 years ago

    Unfortunately none of these solutions have worked for me, but gave me hope for a second so I do appreciate that. It's been 2 years and I still can't play a game I bought over a decade ago. I can't even submit an EA support chat as a required dropdown to list the system we're having the issue on doesn't work. I responded to my 10th email ticket about this issue, and all they're asking for at this point after uninstalling everything multiple times is my email address and if I have access to the email I'm replying to them on. The incompetence and neglect is unreal. Who's ready for a class action lawsuit??? Please message me. Let's do it. After numerous posts and support tickets over the years going nowhere I'm so done. 

  • I've been trying to get this exact same problem fixed for MONTHS with NO success, and I've had enough -- I'm in on the class-action lawsuit!  Which lawyer do you have in mind?

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