Generals/Zero Hour: "Failed to fetch Steam App Name" – root cause found
Since September 24, the Steam versions of C&C Generals (AppID 2229870) and Zero Hour (AppID 2732960) no longer start for anyone, on Windows and Linux alike. The game shows "Failed to fetch Steam App Name!" and hangs. Many reports here: https://steamcommunity.com/app/2229870/discussions/0/594068102507033860/ Root cause (traced with network logging): Right after SteamAPI_Init, game.dat requests https://store.steampowered.com/api/appdetails?appids=2229870 Steam answers HTTP 200 with the correct data ("steam_appid":2229870, "name":"Command & Conquer™ Generals"), but the JSON object is now keyed by "2408250" instead of "2229870". The game looks up its own AppID as the key, finds nothing and fails. Zero Hour is affected the same way: appids=2732960 comes back keyed as "2748390". Anyone can verify this by opening the URL above in a browser. So reinstalling, verifying files or updating drivers won't help. Suggested fix for the game: don't depend on the undocumented store web API for the app name. Use the Steamworks client API (ISteamApps) instead, or fall back gracefully if the lookup fails. @EA team: could you please forward this to the developers (EA Pacific)? Thanks!Red Alert 2 Steam: Custom Map Creation Broken + Graphics Issues
I am posting about EA case 254182856 regarding Command & Conquer: Red Alert 2 and Yuri’s Revenge on Steam. My main problem is the in-game custom map creation feature. I cannot properly create my own custom maps from inside the game. This is not a minor feature for me; custom map creation is one of the main reasons I still play Red Alert 2. I also have serious graphical problems. Interface and graphical elements are misaligned or displaced, and display scaling/zoom does not work correctly on my Windows PC. I have been dealing with these problems for approximately three months. I have tried the commonly suggested fixes available online, including compatibility settings, resolution and display adjustments, configuration changes, and community fixes. None of them solved the custom map creation problem or the graphical issues. The support process has also been extremely disappointing. I purchased the game through Steam. Steam Support reviewed my case twice and directed me to EA because the problem is related to the game itself. I contacted EA Support, and my first request received no response. Later, EA advisor Rishabh discussed the issue with his team and told me that the custom map problem, graphical misalignment and scaling issues would be reported as a bug to the game team. Now, when I try to follow up on case 254182856 and ask what happened to that bug report, EA Help tells me that this issue is not supported by advisors and sends me to the forums. So after three months, I still cannot create custom maps in Red Alert 2, the graphics are still broken, Steam sends me to EA, EA previously said it reported the issue as a bug, and now EA Help sends me to the forums instead of providing a status update. This game is still being commercially sold. A paying customer should not have to spend months moving between Steam Support, EA Support, automated help systems and community forums simply to find out whether a formally reported bug is actually being investigated. Please review case 254182856, confirm the status of the bug report, and forward the in-game custom map creation issue and the graphics/scaling problems to the appropriate Command & Conquer team.
Unable to Install Red Alert 3
I tried all of the support options. whenever I try to download Red alert 3 it keeps giving me an error that I don't own the game despite me owning the game. this might be relevant or even be the cause, in my library it only shows the base game even though I should have the dlc too from the command and conquer collection.60 / 15 players
Recently there have been a ton of players in bronze, silver and gold with a 60 experience and 10+ for armies. Not sure how they accomplished it but now can a true bronze compete when these guys have aerial assault that you cannot counter? in the last few weeks 8 out of 10 battles have been against 60/15 cheats. I’ve reported each one but don’t see the developers removing these accounts. Is this a hack or what?26 Years Later: Please Remaster Red Alert 2 & Yuri’s Revenge
Hello, Commanders! I am a long-time Command & Conquer player from Taiwan, and I am writing to express my sincere hope that Electronic Arts will consider developing a faithful remaster of Command & Conquer: Red Alert 2 and Yuri’s Revenge. For more than 25 years, these games have remained among the most memorable real-time strategy titles I have ever played. Their fast-paced gameplay, distinctive factions and units, unforgettable characters, live-action cinematics, iconic music, humor, and highly replayable skirmish mode created an experience that has never truly been replaced. As Red Alert 2 approaches its 26th anniversary, I believe this is the perfect time to preserve these classics and introduce them to a new generation of players. I am not asking for the games to be completely redesigned. I hope EA will consider a faithful, preservation-focused remastered collection that includes both Red Alert 2 and Yuri’s Revenge, following the spirit of the 2020 Command & Conquer Remastered Collection. What I hope to see in a remastered collection: 1.The original campaigns, factions, units, gameplay, atmosphere, humor, and identity preserved. 2.Full compatibility with modern Windows systems. 3.Widescreen support, 4K graphics, updated visual effects, and smoother performance. 4.Restored and remastered live-action cinematics, voices, sound effects, and music. 5.Rebuilt online multiplayer with modern lobbies, matchmaking, stable connections, and anti-cheat support. 6.Skirmish and LAN modes preserved. 7.A modern map editor with mod and Steam Workshop support. 8.Optional quality-of-life and accessibility improvements without changing the classic gameplay. 9.Full Traditional Chinese localization for players in Taiwan. 10.A complete premium-game experience without pay-to-win mechanics. I understand that developing a remaster requires careful evaluation of market demand and development costs. If EA is not ready to announce a project, perhaps an official player survey, EA Playtest, or Steam wishlist page could be created first to measure worldwide interest. As a loyal player, I would gladly pay for a high-quality remastered collection of Red Alert 2 and Yuri’s Revenge. To the EA and Command & Conquer teams: please consider passing this request to the people responsible for the future of the franchise. We are not asking for confidential information or an immediate announcement. We simply hope that the continuing demand for these games will be heard and seriously evaluated. To my fellow Commanders: If you would purchase a Red Alert 2 and Yuri’s Revenge Remastered Collection, please LIKE this post and leave a comment below. You can also share: 1.Which country or region you are from. 2.How long you have played Red Alert 2 and Yuri’s Revenge. 3.Which remastering feature matters most to you. 4.Whether you would purchase the remastered collection. Let us show EA that the worldwide Red Alert 2 community is still alive. It may be time to hear these words once again: Welcome back, Commander.
C&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. EDIT (July 27th 2025): I updated the EA app again today. It's now version 13.515.0.6028 (99438-3b801146c1) and the issue still persists. I submitted a new EA app error report with the ID: 945927f8-124a-4656-8c81-c9b78a771516. EDIT (October 3rd 2025): I updated the EA app again today to version 13.566.0.6079 (102087-8ff6ble0658) and the issue is still present. I submitted another EA app report with the ID: 44963cd9-efea-45ed-99f3-44eb63da1b54. No website admin posting in 6 months since OP... EDIT (October 24th 2025): Updated EA app to 13.579.0.6092 (102627-703106f7ff). Issue is still present... Report ID: d74ac476-9c30-461d-87d7-e9118fd6a7a0. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.
Command & Conquer Rivals Bug
I… couldn’t find anywhere better to report this, so I guess I’ll post it here. I’ve had two occasions now where I was in a ranked match, had my base destroyed, and then somehow ended up on the victory screen. I seem to have gotten full rewards for both ‘wins,’ and watching the replays I just see the battle, my base blows up, and then it’s announced that I’ve won. Any thoughts?Player representation.
Player representation. Hello, can one player represent multiple players in one alliance? Can one player represent multiple players in one alliance who have already stopped playing and are not active? Because I don't know if there is a violation of the rules, I would be happy for your answer. Thank you.Command and Conquer Generals 2
I suggest reviving the cancelled sequel of Command and Conquer Generals which is Command and Conquer Generals 2 I love this RTS games so much especially The Global Liberation Army/ GLA for short I would love to see the Game get a Sequel so I can play Official New contents of this game please hear me out on this SU Edit: Moved from EAFC boards to Command & Conquer boards.Command & Conquer needs to re-activate again
Command and Conquer Generals Zero Hour used to run normally on origin on my windows 11, and now is no longer running for unknown reason. I purchased the command and conquer ultimate collection to be able to play command and conquer generals and generals zero hour, downloaded the game and it worked just fine for few months. Around three days ago, I tried launching the zero hour and the very famous "game has encountered a serious error..." was displayed and another it says EA needs to be activated again! I tried uninstalling the game as well as origin several times, patching the game with some community created patches and editing some info in the options.ini folder. Yet the same error over and over again!
Command And Conquer Zero Hour and Direct X
I have had C&C remastered collection for five years, now the Zero Hour program will not load. all of the regular C&C plays fine. But when I try to play Zero Hour, I get an error message telling me that i need Direct X 8 ( I have direct x 12) and to check to see if I have the correct video card. these games have been playing fine on my system for many years. why wont it work now????
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