Recent Discussions
can't run Command & Conquer 3
"Hello, I am writing to report an issue I'm experiencing with Command & Conquer 3 which is part of my Command & Conquer™ The Ultimate Collection through my EA Play subscription. I've noticed that most other games within "The Ultimate Collection" are working without any issues. However, when I attempt to open Command & Conquer 3, it consistently asks me to enter my email and password, despite the fact that I am already logged into the EA app. Furthermore, even when I enter my correct EA account credentials (username and password), the game rejects them, stating they are incorrect. Please note that my EA Play subscription is currently active and valid. Could you please assist me in resolving this specific issue with Command & Conquer 3? I am unable to play it due to this persistent login problem. Thank you for your time and assistance."Command and Conquer Rivals: Game progress loss
Hello guys! I really need your help! I reinstalled the app Command and Conquer Rivals, but my main account (#MpGgPpr3) is not popping out during the initial set up, only the second one is showing up (where my name is Mr.X). My main account was linked to [edit: email address removed]. I am 100% sure! Could you help me to recover it? Or give me email of EA branch who could help me with it? Thank you.
Command and conquer rivals needs attention
I'm writing to you today about Command & Conquer Rivals, a game with a passionate and dedicated community. Despite its initial challenges, the game has grown significantly, particularly after a shift in development. The C&C Rivals community is actively involved, hosting tournaments, there was a live tournament in Germany streamed to the whole community with cash prizes for the winner. Additionally the community is constantly seeking ways to improve the game. However, the game is currently experiencing performance issues in several regions, including NAM, APAC, and South America. Despite numerous attempts to reach out to EA support, these issues persist. We believe that with the right attention and support, C&C Rivals can reach its full potential. A few key areas where improvement could be made include: Performance Optimization: Addressing lag and other performance issues in specific regions. Monetization Model Review: Exploring alternative monetization strategies to attract new players and retain existing ones. Community Engagement: Fostering a stronger connection with the community through regular updates and feedback channels. I'm confident that with a renewed focus on C&C Rivals, EA can tap into a passionate fanbase and revitalize this unique game. We're ready to collaborate with EA to make this a reality. Thank you for your time and consideration.
C&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. EDIT (July 27th 2025): I updated the EA app again today. It's now version 13.515.0.6028 (99438-3b801146c1) and the issue still persists. I submitted a new EA app error report with the ID: 945927f8-124a-4656-8c81-c9b78a771516. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.
Files Corrupt - Red Alert 2
I went to play Red Alert 2 yesterday and it said it was installing an update, so I needed to wait til that was complete. When I tried to launch RA2 again, I got the attached error message. I repaired the file, but I keep getting the same message. Any help you can provide is greatly appreciated. I just want to play my game again. Yuri's Revenge works perfectly fine, btw.
No online features - EA account is restricted
Hi, everyone. Everytime that I try to go online in Command and Conquer Remastered, I receive this message saying that my EA account is restricted from accessing any online features, as seen in the attachment. Already went through all EA Support procedures given by EA Help staff, with no luck until now. From 24 games in my EA library, this is the only one that is blocking me from playing online. No account bans (ever!), Windows 11 PC completely updated , as the drivers, no issues with my EA account regarding any other game, game uninstalled/reinstalled, as well the EA App. Any further help? Any suggestion would be appreciated.
Command & Conquer the ultimate collection available for Playstation 5?
Dear Community/EA, Can I purchase the Command & Conquer ultimate collection in order to play it on the Playstation 5. Can someone rlse tell me how it works on the Playstation 5? Do I neef to install the steam app or does it work via the cloud if it works at all for consoles? Regards, Jcommand and conquer ultimate collection games won't launch on windows 11
Since I upgraded my PC from Windows 10 to 11, whenever I try to launch a game from command and conquer ultimate collection, lets say Generals. The Origin app would just dissappear and then reappear again but without anything happening. Would appreciate some help here.Add game manuals for Command & Conquer: The Ultimate Collection games on Steam
Please add game manuals for all the Command & Conquer: The Ultimate Collection games on Steam. Steam supports opening PDF game manuals from the Steam client without having to download the game. Link for viewing manuals is also added to the Steam store page. Most Command & Conquer games that were sold before The Ultimate Collection was added to Steam already have Manuals on Steam, but none of the games added to the Ultimate Collection release have these manuals set up. The games added with Ultimate Collection do include the game manual in the game files once they are downloaded, but I would like to see the option for viewing the manual without having to download the game, added to these games as well. Games without manual on Steam: Command & Conquer 3: Tiberium Wars Games that include manuals in game files once downloaded on Steam: Command & Conquer and The Covert Operations Command & Conquer: Red Alert, Counterstrike and The Aftermath Command & Conquer: Red Alert 2 and Yuri's Revenge Command & Conquer: Generals Command & Conquer: Generals: Zero Hour Command & Conquer: Tiberian Sun and Firestorm Command & Conquer: Renegade Games that already have these manuals on Steam: Command & Conquer: Red Alert 3 Command & Conquer: Red Alert 3: Uprising Command & Conquer 3: Tiberium Wars: Kane's Wrath Command & Conquer 4: Tiberian TwilightRedAlertMobile
Subject: Request for a Mobile Version of Red Alert Message: As a long-time fan of Command & Conquer: Red Alert, I’d love to see an official version released for iOS and Android. The RTS genre has great potential on mobile, and I believe Red Alert could be a huge success with its nostalgic value and gameplay depth. Please consider developing a mobile adaptation or remaster. Thank you!Can't purchase the ultimate collection from steam
I've attached my correspondence with steam. Basically, I can't purchase the game because it keeps failing to go through. In the end, steam points a finger at the publisher (after not helping at all or answering my questions), and claims that the issue is with EA. Is this true?
