Forum Discussion

bennyboy888's avatar
bennyboy888
2 years ago
Solved

Can't renew codes

I have an old disc set from probably 10 years ago(CnC the first decade) that I'm trying to renew codes for on the EA site, but every time I put one in I get: The product code you entered is not valid...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @bennyboy888 

    If you had redeemed the code successfully in Origin previously, the game should be in your library. Since you're not seeing it, contact an advisor by following the instructions here for opening a case. They may be able to assist further with this. Thanks!

bennyboy888's avatar
bennyboy888
2 years ago

The link to contact an advisor does not show a way to do the chat with us option, it says: 

  1. Once you select the topic that best describes your issue, you can select Chat with us or Start chat.

    But when I select the article about redeeming codes, i scroll all the way through it but theres no option to chat with us, just "try doing another search".
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@bennyboy888 

Do you see the option for email? If so, try using that instead.

  • bennyboy888's avatar
    bennyboy888
    2 years ago

    No, there is only: Follow us on @EAHelp for real-time updates on issues
    Which is just a bot

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @bennyboy888 

      Try clicking on the article that says "I need help downloading a game".

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