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Calebio1997's avatar
Calebio1997
8 years ago

Command & Conquer Generals/ZH Crash on Startup "Serious Error"

I've been trying to work around an issue that many people with the Ultimate Collection seem to be having.  It pertains particularly to Generals and Zero Hour.  After downloading it and installing it,...
plokite95's avatar
plokite95
8 years ago

@Calebio1997

You most likely do not have DirectX 9.0c installed on your computer.

To resolve this, do the following:

  1. Download DirectX 9.0c redistributable from June 2010 from Microsoft’s official website.
  2. Run directx_Jun2010_redist.exe.
  3. Follow the instructions on the screen. This setup will extract the necessary files to the folder of your choosing.
  4. Once the setup closes, open the folder to which you extracted the files.
  5. Run DXSETUP.exe as administrator and follow the instructions on the screen.
  6. Restart your computer.
  • Calebio1997's avatar
    Calebio1997
    8 years ago

    Just tried that.  Seemed promising, but after a few seconds of loading the game (I got to "EA ga-"), it crashed and gave me the "serious error" again.

    • plokite95's avatar
      plokite95
      8 years ago

      Disable Origin In-Game, apply Bibber's fixed launchers and set both Origin and Generals/Zero Hour to run as administrator. Also try setting Generals/Zero Hour to run in compatibility mode for Windows XP SP3.

      • Calebio1997's avatar
        Calebio1997
        8 years ago

        Sad to say this didn't work either.  I forgot to update the options.ini files in Generals and Zero Hour again after reinstalling last week.  I went through everything you guys have posted and tried it all in sequence, and I'm stuck on a DirectX error, even though I installed 9.0c.  Also, when I update my options.ini files to my PC's max resolution, 1366x768, the game returns to giving me the "serious error".

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