Command and Conquer Rivals - bug fixing, monetization, balances

I'm writing to you today about Command & Conquer Rivals, a game with a passionate and dedicated community. Despite its initial challenges, the game has grown significantly, particularly after a shift in development.

The C&C Rivals community is actively involved, hosting tournaments, there was a live tournament in Germany streamed to the whole community with cash prizes for the winner. Additionally the community is constantly seeking ways to improve the game. However, the game is currently experiencing performance issues in several regions, including NAM, APAC, and South America. Despite numerous attempts to reach out to EA support, these issues persist.

We believe that with the right attention and support, C&C Rivals can reach its full potential. A few key areas where improvement could be made include:

Performance Optimization: Addressing lag and other performance issues in specific regions.

Monetization Model Review: Exploring alternative monetization strategies to attract new players and retain existing ones. For example allow for name changes on a small fee.

Community Engagement: Fostering a stronger connection with the community through regular updates and feedback channels.

I'm confident that with a renewed focus on C&C Rivals, EA can tap into a passionate fanbase and revitalize this unique game. We're ready to collaborate with EA to make this a reality.

Thank you for your time and consideration.