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mcclu's avatar
mcclu
7 years ago

Crash & Stop C&C Rivals when i start a game vs Player

Hi, I have a big problem with C&C Rivals. When I start a battle in Iron league versus player, my game crash after downloading vs a other player. No way to go on. 0 problem vs IA during tutorial. My...
EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
7 years ago

Hi @mcclu and sorry to hear that.

Can provide us with your PersonaID (found in Settings -> About) and a screenshot of your device specs from the phone's Settings -> About this device, please?

Additionally, have you closed all background apps and reinstalled the game from the PlayStore already? If not, I would recommend doing so.

mcclu's avatar
mcclu
7 years ago

Sent! as an attachment. 🙂

My personaID is : 1004146758548

Already done. I have reinstalled the game from the PlayStore twice & clean. Same problem. 😢

 
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Thanks for the swift reply and the requested details.

    I've checked your account and there appears to be 1 file responsible for the crashes. I get the team to have a look at it.

    • Jaku103's avatar
      Jaku103
      10 months ago

      I have that same problem,sometimes it works 10 matches just fine and sometimes app crashes 6/10 and then I lose

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