The Sims Team[iPad Air (3rd Generation) - iOS 12.2]
I also make a purchase using the In App Purchase and never received the content, so I contacted support and was first told I had to wait till the transaction completed and that it would “sync” with my account. After the transaction completed I checked and as I thought still no content, so I contacted support again with transaction ID from apple showing the purchase was completed. The EA Support Rep came back and told me that “the game is too old, we no longer support it”, he said he consulted with their experts and that’s the best they can do!!
So I saved the Chat Log and requesting refund from Apple, I also canceled my EA Subscription on my XBOX One since I have lost all faith in anything EA and don’t want to have to worry about getting screwed in the future. I’ll still play the game, but will not spent any money at all on anything EA.
If your no longer supporting an App, you should make it known that if there are any problems with In App Purchases the only option is to request a refund from Apple or Google Play (if on Android).
