error
when i try to play game a message comes up Error - Unable to set the video mode i have windows 7, directx 11, nvidea graphics any help, many thanks pete
Forum Discussion
I'm going to enquire about your problem and I will update this thread accordingly.
In the meantime, please go to your graphic card's manufacturer and download the latest drivers, install them and see if solves the issue. 🙂
all drivers up to date as far as i can tell
if issue cant be remedied who do i see about refund
many thanks peter
Hello again Peter,
The studio is still investigating your issue.
Nevertheless, if you would like a refund please contact your retailer.
If you purchased it through Origin, here is Origin's return policy:
Satisfaction is guaranteed when you shop from the Origin Store Store!
All physical products purchased through our Origin Store Store come with a 14-day unconditional guarantee. If you don't like it, you can return it within 14 days of its delivery for a prompt refund no questions asked! Refund will be by method of original payment; shipping and handling not included. Customer is responsible for shipping cost to return product. To initiate your return, contact Customer Service to procure a Return Merchandise Authorization Number (“RMA”) and shipping instruction. Products returned without RMA will not be accepted for return.
Unfortunately, EA does not offer refunds on any products downloaded through the Origin Store Store. However, EA reserves the right to offer refunds in exceptional circumstances in its sole discretion.still nothing
i tried deleting temp files and shutting down all processes
thats what ea told me t do
