Have to re-do tutorial every time I open the game

So this is the reply I got from EA help on the refund... There must be some way to refund when my game is broken right...

Hey @MPdaghost did you ask for a refund or to restore purchases? It's unlikely you can get a refund because the items you purchased are probably consumed. But you can ask to restore your purchases to a new account once you provide proof of purchase. I've pressed again to see about getting your account back in action asap also.

Oh ok thank you I will wait a little bit longer then and ask if it still hasn’t been resolved

Hello so after a few more emails with EA support, they said they are unable to refund OR transfer purchases... so I guess I am stuck with actually fixing this problem, which may or may not be fixable... have you got any updates? Thanks

hello @EA_Grasshopper , got any updates for me? Itching to play Rivals again, I’m not giving up!

Hey @MPdaghost I believe you should be back in action now. Can you confirm?

Lol, thanks for confirming @MPdaghost and apologies it took so long but thank you for bearing with us! 

Please @EA_Grasshopper help me! 

My username is 

ballsmcqueen69

and the same error is happening to me right now! I’ve spent a lot of money on it! 

Help!!!

Hey @steelsurfer777 thank you for reaching out, apologies for the delay but I don't work weekends. To fix your issue, I will need your Persona ID, found in Settings > About, screenshots of the tutorial mission you are stuck in and your player level. Can I also ask have you been playing the game continuously and recently? Thanks

So now it’s not even going to the main menu after the tutorial, it just goes to my iPhone screen. I’ve uninstalled and downloaded 4 times.

i have a ton of screenshots, 

my name is Ballsmcqueen69 

im unable to get to settings because of the glitches, and yes I was playing daily until about a week and a half ago... spent a lot of money already so I’m really upset about this. Already unlocked NOD like 3 days into playing. 

What should i do?! 

Please stop giving me badges and help me fix this! 

A screenshot is too big to upload? Lol what is this l? 

Horrible screenshots because your tech support website is from 1990. (Below)

Please see screenshots below! 

It it would be in better quality but it seems EA’s tech support site is a little outdated. 

Now the game just crashes after I ply the tutorial....... this is crap. I’m getting really sad. 

Im severely overweight and enjoy playing these games while eating, and now I can’t. Please help me! 

Thanks @steelsurfer777 for the screenshots. Am I right in saying you have reached Player Level 11? Can you remember what level you were when you unlocked Nod? Did you start playing a long time ago and then stop playing and recently pick the game up again?

Yes I’ve been trying to play for hours straight! I’ve played 100s of totorials!!!!!!! 

Please help me! I understand you don’t work nights or weekends but I can still buy stuff at night or weekend. So I’m really hoping you could get me playing again. I’m really obese and need this to cheer me up! 

Please ive given you like 10 screenshots! I’ve been trying to play and have lost so so so so many games because it’s not letting me build a harvester! 

@EA_Grasshopper 

please help! What’s the ETA on fix please? A day? 5 days? 2 weeks? 5 months? Can I get refunded all my purchases? 

@steelsurfer777 I do not have an ETA for getting this fixed but I have passed your information on to the team who are looking into it. Please be patient, we will get it sorted as soon as we can! 🙂

Hey @steelsurfer777, can you check your game now and let me know if this is resolved for you? Thanks!

IT WORKSSSSS! My life is complete! Grandma just got a box of hot pockets in the oven! I’m pulling an all nighter! 

Thanks so much! 

Hey @EA_Grasshopper , I have got exact the same problem and I hope you can help me. My ingame name is eric-2602 and I already tried to reinstall the game an clear the cache but nothing helps.

Middside. Player id #4nytzcbz

I have the same issue started playing a couple weeks ago kept on playing got the update and ran into this exact same issue

Please fix I have tried downloading re-downloading clearing cache Etc

Hey @Middside32 and @acer12356890 thanks for reaching out! Can I get your Persona IDs? It's found in Settings > About. Thanks!

My Personal ID is 1003646615808 @EA_Grasshopper