Issues with Online
Hi There I have an issue with online connection. For some reason quickmatch, join and host have now been blanked out. This has just happened randomly .....
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EA_Mako
Community Manager
Community ManagerMuch appreciated kanedaspring!
I'll pass those details along to the team, thanks for all the extra information.
A small update from my side and observation. After pressing Start our lobby switch the state from pending to active. but few seconds later the lobby/match is dead. And we wait still in the game to connect (what never happens)
This I so faw I know mean, the game instance server crashed in a very early state. Standard maps worked yesterday better, custom not playable.
I hope its not a "the disk is full" issue.
Hey kanedaspring ,
I explained this theory to my team a week ago. As a result, we removed over 300 of our maps to potentially free up storage space. All the maps were custom-made, not stock maps. I suspect it's a database issue.
Greetings,
CataCtrofeCCLPeSports well, the maps are stored at steam (steam version, how origin handle, i don't know). but to remove dead maps, tests etc., its a good idea.
The database for game results is still running
What I know, the game instance creation is fragile, no reconnect, a wrong character and it's crash. between disk full and windows /lib updates up to firewall kills it, everything is the lottery.
What ever happend, without looking on the AWS instances and the crash protocols, no fix. EA_Mako the strange thing is, last weekend there was times it was nearly down and in the other moment for hours it was running good and fast! And when I mean fast, really fast, no lags, longer games possible as usual.
- EA_Mako
Good to hear things were back to normal for a time at least, kanedaspring!
This is still under investigation and not considered resolved on our end, though I'm afraid I don't have much other information beyond that currently. Thanks for the continued details and patience, everyone.
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