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Anonymous's avatar
Anonymous
10 years ago
Solved

Problem with CC ultimate collection activation

I have i my library Command and Conquer with datadisk Yuri's revenge, then I buy a Command and Conquer Ultimate collection, i used the key, but I dont see any new games i my library library 
  • Icebox049's avatar
    Icebox049
    10 years ago

    Problem fixed! :eahigh_file:

    Thanks and thumbs up for the Support! 

    regards

Icebox049's avatar
Icebox049
10 years ago

Exactly the same problem!

I got yuris revenge for free and bought the ultimate collection after install yuris revenge.

When i tried to activate C&C Ultimate for the first time, i got an error.

Error on german: "Ihre Eingabe konnte nicht verarbeitet werden. Versuchen sie es zu einem späteren Zeitpunkt erneut".

Now the key is "already in use" when i try to activate again.

Game was not added to my library. iam only allowed to download yuris revenge again.

New Origin-install or refreshing the library didnt help.

I hope someone can help us. 

regards

EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
10 years ago

@Icebox049 @nula007 Hi,

We are looking into this issue, thanks for making us aware. In the mean time, we would appreciate if you could submit an Origin Error Report and post its ID in here as highlighted in red below.

  1. Open Origin.
  2. From the menu on the top choose "Help"
  3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

  1. Select the appropriate category for your issue.
  2. For the description of the problem, please include a very brief description and include a link to your forum post.
  3. Check the box to share diagnostic information and click on "Send Report"
  4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

Cheers,

Nils

  • Icebox049's avatar
    Icebox049
    10 years ago

    hi,

    i did this report (with link to this thread here)already yesterday. thank you. may the might be with you to fix it :eahigh_file:

    regards

    • EA_Nils's avatar
      EA_Nils
      Icon for Community Admin rankCommunity Admin
      10 years ago

      @Icebox049 Hi,

      Would you mind doing that again, but this time copying the ID over? I need the ID in order to be able to access it on my end.

      Cheers,

      Nils

      • Icebox049's avatar
        Icebox049
        10 years ago

        Hi, 

        here the ID:  0936055580042e3c

        Made a Screenshot for safety too.

        regards

        SidewinderDE

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