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Anonymous's avatar
Anonymous
10 years ago
Solved

Problem with CC ultimate collection activation

I have i my library Command and Conquer with datadisk Yuri's revenge, then I buy a Command and Conquer Ultimate collection, i used the key, but I dont see any new games i my library library 
  • Icebox049's avatar
    Icebox049
    10 years ago

    Problem fixed! :eahigh_file:

    Thanks and thumbs up for the Support! 

    regards

EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
10 years ago

@Icebox049 @nula007 Hi,

We are looking into this issue, thanks for making us aware. In the mean time, we would appreciate if you could submit an Origin Error Report and post its ID in here as highlighted in red below.

  1. Open Origin.
  2. From the menu on the top choose "Help"
  3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

  1. Select the appropriate category for your issue.
  2. For the description of the problem, please include a very brief description and include a link to your forum post.
  3. Check the box to share diagnostic information and click on "Send Report"
  4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

Cheers,

Nils

Icebox049's avatar
Icebox049
10 years ago

hi,

i did this report (with link to this thread here)already yesterday. thank you. may the might be with you to fix it :eahigh_file:

regards

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @Icebox049 Hi,

    Would you mind doing that again, but this time copying the ID over? I need the ID in order to be able to access it on my end.

    Cheers,

    Nils

    • Icebox049's avatar
      Icebox049
      10 years ago

      Hi, 

      here the ID:  0936055580042e3c

      Made a Screenshot for safety too.

      regards

      SidewinderDE

      • EA_Nils's avatar
        EA_Nils
        Icon for Community Admin rankCommunity Admin
        10 years ago

        @Icebox049 Thank you, acknowledging receipt!

        As for your question in your report, its the latter.

        The code has been redeemed on your account, we can see that in our system. The issue is indeed with an error with this particular code set apparently not populating properly in the library, something that we are still looking into further.

        I ll keep you posted, thanks for your ongoing patience.

        Cheers,

        Nils

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