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ljramas's avatar
6 years ago

Problem with touchup.exe

Hi,

I've updated Origin. I'm using Windows 7 (64 bit) and every time I'm trying to download C&C Generals, I'm receiving error:

Problem signature:

  Problem Event Name:                        BEX

  Application Name:                             touchup.exe

  Application Version:                           3.3.2.0

  Application Timestamp:                     5011a7d6

  Fault Module Name:                          touchup.exe

  Fault Module Version:                       3.3.2.0

  Fault Module Timestamp:                 5011a7d6

  Exception Offset:                                00031770

  Exception Code:                                  c0000417

  Exception Data:                                   00000000

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1063

  Additional Information 1:                 09eb

  Additional Information 2:                 09ebcbc8854ca95a84f1591af1025a1d

  Additional Information 3:                 828f

  Additional Information 4:                 828fccc70e2c0d3d5adf6d5d194797ed

Any ideas, how to solve this problem?

Thank you!

1 Reply

  • @ljramas Did you install any game modifications or mods? Did you modify Origin in any way? (like using a old version of it or using cracks on other EA games) Those can all interfere with the installation-process. I assume you're using the Ultimate Collection right? Or are you using the disc-version?

    Btw, I would advice you to upgrade to Windows 10 as it runs all the CNC-games well (same modifications needed as on Windows 7) and because Windows 7 isn't officially supported by Microsoft anymore...

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