Re: C&C side menu with build options not visible

Same exact issue, 2 files keep failing to validate re-install didn't helpheard a full system clean boot might fix but reluctant to try as i don't trust my back-ups to be retrievable 

Same problem here, no icon buttons, no sidebar, cant even switch sides & colour in skirmishes becouse this options is invisible.

Got steam version, validating game files says missing 2 filles, but i make 5x it and still 2files missing, dont know if that is causing problem, but reinstaling game on diffrent hdd dont solve this, my laptop is old but it mathes minimum req, game runs fine but missing sidebar and icon/buttons graphcs on all options in menus...

So according to someone who's game is running fine, the 2 files are unrelated to the problem as they have the same 2 files not validated

Hi-

I am running on fresh install of Windows10, with 12GB RAM, SSD Hard Disk, and am getting the same issue. In addition to

1. Not being able to see the side bar

2. Not being able to control the properties in the Settings bar

3. I also have an issue with the pointer of the mouse being not aligned with the target -- in a sense I need to click about a cm to the right of the pointer if I want to select something the pointer is aligned with.

This is running on Steam, but am considering installing it on Origin to see if the issue is still there.

Please can some EA/C&C developers comment? Any potential solutions?

Thanks,

Running on Origin, the same exact issue, brand new desktop HP with Win10, 16gb RAM and all that jazz.

It is CLEARLY A BUG, Electronic Arts, please reply with the expected date for fix?

Same issue

I found that it has something to do witch display card, some people disable displaycard and use on board card   and it works fine, but play game witch way worse card its not good, and it is a BIG ISSUE, this BUG must be fixed

@nod18 

@ElitianNL 

@johnsmizz 

@ManBearPig0101 

@TakeMeBack1980 

Something I've noticed in common with all of the posts relating to Graphics problems such as this one, is that they all effect Steam and Windows 10.

These issues I believe may be linked to Steam somehow. This issue hasn't been effecting Origin Users from what I can tell minus one exception (if I'm wrong, please say so, as I'm only working with current observations).

Effected users have the following common factors:

Operating System: Windows 10

Using Steam Client

High-End Resolution (above 1080p)

This isn't effecting everyone, so I'd be interested in finding other common factors. It may be possible that this is effecting specific Steam Store Servers, so please inform me what Store Front you're using. The High-End Resolution may or may not be linked.

Potential solution if the Resolution has caused this:

Try running the game in lower than 1080p (Mine is set to 1600x900), it might be that Widescreen Mode isn't supported properly due to damaged, incompatible or missing files. If you're having issues setting this to a lower setting, try looking for the Config File and change it manually (Filetype is usually '.INI' or '.CFG' or '.Config' should be easy to find though).

Please Note: I'm not an expert, I work on observations only, my potential solution may have no effect.

Yeah from what I've seen on the Steam board it is because of the display card. 

There are people on the Steam board who have had the problem and been able to fix it

https://store.steampowered.com/app/1213210/Command__Conquer_Remastered_Collection/

I got it to work for me.

Its not a problem with the two files.
I disabled my old garphics card (Radeon HD 4850) and switched to using onborad graphics now (Intel HD 4600) and now its working.

I had the 2 files error before and still now, when repairing, but game works.

Hey, thanks for answer.

But there is one problem, i got Windows 7 🙂

This problem isint caused by Windows 7 or 10, maybe steam... i got steam version.

I tried diffrent resolutions, 1024:760 but this is not helped.

In my opinion game by some strange reason dont load files of in game sidebar graphics and button icons graphics in mainmenu options.

Maybe format of this graphics files is broken or its used some strange files that my system cant handle?

I dont know...  ☹️

@nod18 

You're the only Windows 7 player who I've seen with this issue. Though the common solution I've been seeing (though it's not working for everyone), is to change active Graphics Card for the game. Though this won't help those using Laptops, so they are still screwed. If you're using a Laptop or otherwise can't change Graphics Card to On-Board Graphics, then try getting the Origin Version if you can.

Origin has the same issues for some people, myself included. Unsure what can be done.

...

Update: Turns out my graphics card was simply not good enough. Should have checked sooner. Have since used bootcamp on imac and game runs great.

Yes i got laptop, im 100% old school gamer, i loved classic C&C games, it is 100% oldschool rts games they are great!

Thats way i dont get win10.

C&C remastered is 100% old school game, but i need new pc or laptop for this?

Star craft remastered got better remastered graphics & i run it on stable 60fps no problem, but i prefer c&c.

My latop matches minimum req for this game so fix will be nice -_-

How i can got origin version? i bought this on steam, need to refound on steam them bought this on origin?

I use origin and have the same problem. Win 10, 1920 x 1080 nvidia gt-555.

I have a laptop, the solution doesn't work for me either, and it's not just Radeon HD 4850 that isn't compliant.  At least now I can stop beating my head against various false solutions.  Hopefully there will be an update that fixes this.

same problem. on both systems testet. laptop and pc. the game is playable but there is no sidebar and if you go to the otions there are no symbols to klick on.
sorry for my bad english.

hope ea can fix the problem. please

So, it seems that only people with older graphics cards have this problem; I checked the minimum system requirements for C&C remastered, and I'm going to assume your CPUs are up to snuff; for I don't think the game would even start, so let's look at the minimum graphics card requirements:

AMD Radeon HD 5570

Nvidia GT 420.

So, let's go with the Nvidia first, the GT 420 has an amount of video memory that 2GB. Looking around for a GT 550, I find one mention where it says the card has a MAXIMUM amount of video memory of 1536MB, or 1.5 GB; aka 0.5 GB less than the card mentioned in the minimum requirements. Which rather fits, because it very much sounds like your cards straight up don't have enough memory to load all the sprites and textures; and so won't display the stuff that gets loaded in last and thus can't be loaded because not enough memory.

As for the Radeon user, you mentioned HD 4850; I'm not familiar with AMDs naming conventions, but usually, a higher number means a newer card, and usually a more powerful car (but not necessarily a more powerful card, depending on what range in the series your card is). So at first glance it seems your Radeon card also doesn't meet the minimum system requirements, and it seems it's also the video memory issue. Check the the amount of video memory on your card vs. the minimum requirement HD 5570 memory and see if yours has less; probably both brands require the same amount of minimum memory, namely 2Gb.

This would also explain why onboard memory will run the game; because from what I gathered most onboard graphics solutions don't have their own video memory, they use system memory for video memory, and if your system memory is big enough to accommodate C&C's program memory requirements and has enough left over to give the onboard system 2GB of video memory, the onboard solution might indeed manage C&C remastered, while your separate graphics cards don't.

If I'm right about this, it's not the developers fault, nor a bug, your graphics cards simply don't meet the stated minimum system requirements.

I have this same problem, but if I explicitly disable the 3D rendering when running it on a virtual machine then the graphics work fine — its just that as soon as you have more than 5 guys on the screen your PC dies. 

IT‘s definitely graphics card related, and it may really just be insufficient specs — but if that were the only reason shouldn‘t the „old“ version (without the HD rendering of the new version, ie Spacebar off) be playable with hundreds of units on the field?

Ok, so i need to refaund this game...  but why They make game from 95r, make so much memory need? Star Craft remastered got beter graphics and works fine witch 60fps,  why game witch worse graphics need more memory?          Maybe you are right and game need more memory for... sidebar nad tool bars  -_-  but how main menu isint Full loaded with graphics on single buttons...   im sure that can be fixed, becouse this is not wither3 with ultra graphic, its old 95r game, so it cant be card memory issue this is 2d...    but if  it so, them i wait for console port ( got ps4 )  and need to refund it, i dont buy new laptop for one game.

I have the same problem on Windows 7.   It is using a Nvidia GTS 240, so I am seriously wondering about the graphic card and this being an older computer.  I have a new computer on order with Windows 10 and all new hardware, so I am hoping that it will be able to run this.

Going to check for an updated driver from nVidia, but it is a rather old card.

I've seen a few on steam. The majority of people use 10. Assuming it's something to do with 10 seems to be a bit of a leap to me. 

Some reported on steam that a reinstall of vcredist packages fixed the issue. 

Summary till this point:

• Problem occurs in Windows 10 and 7
• Problem occurs in Steam- and Origin client
• Problem occurs on devices with required specifications
• Tiberian Dawn and Red Alert runs smoothly on devices with topic problem
• Integrity check result about two files also occurs on environments with no problems
  
  
• No solution when re-installing
• No solution when run as administrator
• No solution when enabling another resolution or compatibility

Possible solutions to try out by others, not working for me though:

• Update or re-install VC++ Redistributables (Microsoft - search Google)
• Set GPU as dedicated graphics unit for game in GPU control panel

Personally I think this should be fixed by the game studio because the game itself plays very smoothly without any further problems. The visuals / assets / graphics for the side bar and some dialog and menu graphics should work as well as the rest of the game. It does not make any logic these graphics demand a different setup than the main game itself. I hope someone from EA or Petroglyph Games pick this up and reply to this.

Might be worth a try.

win 10

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

win 7

https://www.ubackup.com/windows-7/repair-system-files-windows-7.html#:~:text= 1 Step,and hit Enter. More

I have a same problem.

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